16TV006R21
GN2S_QT, QW Chassis
Subject: Software packages follow-up for GN2S_QT, QW chassis [REVISION 21].
SW version: 8.234 Link: sony_tvupdate_2016_8234_emf_auth.zip
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying
specific issues.
ADDITIONAL FEATURES
Features
IRIS
code
Section
code
Segment Rev.
Removal of Photo Sharing Plus service E775 SWA ALL R19
Support IPTV service (Amazon) (UK, DE, FR) C774 DNS ALL R8
Support IPTV services (YouTube/Netflix/Opera Apps/CEB) C774 DNS QW R0
REMEDIED ISSUES
Features
IRIS
code
Section
code
Segment Rev.
Improves overall TV performance 172C SYS ALL R21
Improves overall TV performance 172C SYS ALL R20
Missing DVB subtitle (Finland) U286 TXT ALL R19
Netflix error “ We’re having trouble playing this title right now. Please try
again or select a different title.”. (Factory Reset needed after SW update.)
F775 VPD ALL R18
Netflix playback issue. Error message "We're having trouble playing this
title at the moment. Please try again later or select different title."
F775 VPD ALL R17
Photoshare displayed wrong thumbnail F786 DPR
ALL R16
Teletext jump, blinking or picture pump T286 VPD
No on-screen keyboard when using internet browser D17N VPD
WiFi connection problem D22C WLS
Black screen after pressing <Netflix> on remote commander while on
YouTube TV home screen
6310 VPD
ALL R15
Cannot connect to the local Wi-Fi network or IPTV immediately after St-
By. Displays “Network Settings Menu”.
M21F SWA
Stuttering playback of .wav files via USB stick S781 DPR
TV freeze after selecting program position above 100 C72C
No playback of Amazon content with error message F72C SWA
No playback on 7Plus HbbTV (DRM issue) F72C
SYS SET
2022/09/16 15:31:25 (GMT+09:00)
ROGESDTRSE - Thu, 14 Sep 2023 20:45:20 GMT
2 / 4 16TV006 R21
Sony Europe Limited
Service, Quality and Environment
Service Engineering
2 / 4
ASC REPORTING
Repair type
Condition code
Symptom code
Part number
Section code Defect code Repair code
Part Primary Flag
Reactive
issue
Issue
16TV006
issue 1 2
1
Issues
IRIS code
Section code
Segment
Rev. Lip sync issue in DVB-T & DVB-C
F536
APD
ALL
R14 YouTube purchase Content (DRM) keeps buffering every few seconds
C775
DPR YLE Areena CEB, play do not start when selecting title (Finland)
C775
DPR YLE Areena CEB, synchronization to subtitling is lost after FastForward (Finland)
C286
DPR No DVB subtitles in DVB-T
D286
DPR Netflix playback failed after YouTube DRM playback
S775
SWO
Wi-Fi does not work after SW update to 8.205
V21F
SWO
ALL
R13
Cannot play youtube video after viewing MHEG Channel.
C775
DPR
Summer Time Operation spec change (Auto DST -> OFF) (Turkey & Azerbaijan)
U171
CLK
Hotel Mode Export & Import Language Setting Spec change
D17D
SYS
Solves an issue where video content from HbbTV cannot play back a second time after pressing the RETURN button on the remote control
C310
DPR
ALL
R12
Solves an issue where no event information is displayed in the EPG for satellite broadcast
C286
VPD
Improves the general performance of the TV
272C
SWO
Reboot on certain DVB-T2 Multiple-PLP (Physical Layer Pipes) channels.
C11D
VPD
ALL
R11
No audio after switching from Analog to HDMI with ‘ DD5.1 audio ‘ device connected.
6516
APD
No DD5.1 sound available on Netflix.
F516
APD
DVB-T2 PLP1 channels not found when scanning.
C262
TUN
Picture freezing, TV doesn’t respond to Remote Commander, AC OFF/ON is needed
372C
FMW
ALL
R10
Picture freezing, TV doesn’t respond to Remote Commander while watching cable TV WTK (Poland)
C72C
SWA
No decoding via CI+ after watching NETFLIX
S21A
DEN
Improve playback performance of BBC iPlayer(News/Sport)(Error 02001)
E775
SWO
ALL
R9
TV randomly does not start by Remote control (i.e., after TV was turned off by Remote control, TV will randomly not switch on by pressing Power button again on Remote control or on TV. LED lights up, but screen remains black and there is no RC operation. Only if AC power cord is disconnected and reconnected again, then TV can be switched on by Remote control.)
2119
SWO
ALL
R7
General performance improvement
272C
SWO
ALL
R6
General stability improvement
272C
SWO
ALL
R5
Improves playback performance for Hbbtv & BBC i-player
C310
DPR
ALL
R4
Improves general performance of the TV
272C
SWO
No access to IPTV service (YouTube, Netflix, ..) network connection OK
C21F
SWO
Reboot
C11D
VPD
TV set no operation (Green LED light comes on, but screen stays black)
V11A
FMW
ALL
R3
SYS SET
2022/09/16 15:31:25 (GMT+09:00)
ROGESDTRSE - Thu, 14 Sep 2023 20:45:20 GMT
16TV006 R19 3 / 4
Sony Europe Limited
Service, Quality and Environment
Service Engineering
3 / 4
SOLUTION
Update with the latest software version, by following the abridged procedure below.
NOTE: For full software procedure please check Service Manual 9-888-196-xx.
1. Download the applicable file from the link mentioned in the header, unzip and copy the extracted file to the root of an empty USB stick.
2. Turn the unit ON.
3. Insert the USB memory into the USB port 1 located at the side of the unit.
4. Pull Out the AC plug and wait 10 second (considering the charge of AC adaptor).
5. Press the
key located on the lower part of TV and hold it while inserting the AC plug.
6. Continue to hold the
key while confirming the LED status.
Amber LED blinking indicates that the SW Update is ongoing. IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set or remove the power.
7. After 1~2 minutes, the LED stops blinking and the TV will turn ON. If “SONY” appears on the screen and the LED turns ON in green, the software update succeeds.
8. Pull out the USB memory from the unit.
9. Confirm the SoftWare version
10. Change UART selection in Service Mode to ‘ NoLog’.
a. Go into service mode ( [ i ] > [ 5 ] > [ vol+ ] > [ TV POWER ]
b. Press [ DOWN ] key to select “UART Selection”.
c. Press [ RIGHT ] key 4 times to change from Factory → No Log.
d. Press “ENTER
sony_tvupdate_2016_8234_emf_auth
DTV02B30B06B3B6_00100100_8234
