17TV006R0
Models
GN3TR_KA, KP, KS, KH, KF Chassis
Subject: Software packages follow-up for GN3TR chassis.
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying
specific issues.
REMEDIED ISSUES
Issues IRIS
code
Section
code Segment Rev.
Initial Service Release R0
SOLUTION
Update with the latest software package, following the abridged procedure below.
IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set,
remove the power or do not press any other button except as instructed until the update is completed.
The firmware update process may take up to approximately 15 minutes.
For on-site service event we recommend to advise the customer to do a software update before going on-site.
NOTE: For full software procedure please check Service Manual.
1. Download the applicable file attached to this Technical Bulletin, unzip and copy the extracted to the root of an
empty USB stick.
Date Attachment Version in TV menu
01 March 2017 GN3TR_v60827_EUA.zip PKG6.0827 EUA
2. After AC plug-in, wait for 20s then turn the unit ON via [POWER] button on remote.
IMPORTANT: It is necessary to wait 20s for successful FW writing.
3. Insert the USB stick into the USB slot located at the side of the TV set.
4. A series of different messages will appear on the TV screen - follow the on screen instructions.
5. First, the TV will copy update file from USB, then the POWER indicator will start flashing under updating
process (White colour).
ASC REPORTING
Repair type Condition
code
Symptom
code
Part
number (3C)
Ref.
(pre3C)
Section
code
Defect
code
Repair
code
Proactive (NPF) 17TV006 17TV006 SFT 6 2
Reactive (issue not listed) 17TV006 17TV006 1 2
Reactive (issue listed) issue issue 17TV006 17TV006 issue 1 3
2 / 2 17TV006 R0
An Update progress screen will be shown on screen under updating.
6. After several minutes, the TV will turn off and then turn back on to complete the update.
CAUTION: During the firmware installation process, do not remove the USB device, switch off the TV set or
remove the power.
7. When the firmware update is complete, a message is displayed on the TV.
It is now safe to remove your USB device from the USB slot.
gn3tr_v60827_eua
DTV0FA60A0AA0AA_00004100_16008271000005
