20TV012R12
Models GN6VH Chassis (XH90, XH92)
Subject: Software packages follow-up for GN6VH chassis [REVISION 12]
SW version: PKG6.2146 EUA
Link: sony_atvotafull_2020_1602146100_eua_auth.zip
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying specific issues. ADDITIONAL FEATURES Issues
IRIS code
Section code
Segment
Rev. Introduces the eco dashboard
C17N
SWA
ALL
R11 Support for voice command to select content on Alexa Search & Play
C17N
SWA Extends the integration of supported soundbar models in the TV UI
C276
SWA Support for editing the channel list from mobile application
C264
SWA
ALL
R10 Features for PlayStation®5
F786
SWA
ALL
R7 Support VRR Function
F786
SWA Android 10 upgrade
/
/
ALL
R6 Add low power consumption mode with network stand-by situation
C172
SWA
ALL
R4 Display Power Down warning after 4 h operation with no picture (Audio only)
3172 Support Apple TV App
F774
DPR
ALL
R2 Enables 4k120 Hz signal support for PS5™ compatibility
D786
SWA Support Dolby Vision Standard Mode
D331
VPD Support for the embedded eARC
D786
SWA Support new function of parental control (limit viewing time)
C17L
SWA
ASC REPORTING
Repair type
Condition code
Symptom code
Part number
Section code Defect code Repair code
Part Primary Flag
Reactive
issue
Issue
20TV012
issue 1 2
1
2 / 3
REMEDIED ISSUES
Issues
IRIS code
Section code
Segment
Rev.
Improved reconnection to stored Wi-Fi AP after power cycle
C21F
SWA
ALL
R12
Macro Blocking on “Wydarzenia 24 HD” channel (Poland)
C34A
SWA
ALL
R11
No tuning when waking up from standby
I26X
TUN
ALL
R10
No signal while zapping Fransat channels
I21A
TUN
Random Reboot solution
211M
SWA
Subtitles not displayed in specific broadcast networks
C286
TUN
ALL
R9
Clock display on TV stops
I171
SWA
Only the right side of the screen is visible
I327
VPD
Certain YouTube content resulted in green picture fix
DX7G
SWA
Not possible to view channel while another channel was recorded fix
I174
TUN
Improve compatibility of Variable Refresh Rate (VRR) feature
F786
SWA
ALL
R8
Resolves Macro blocking noise when watching TV broadcast with CAM
234A
TUN
Netflix does not load, error -100 displayed
FX7B
SWA
ALL
R6
No sound from sound bar (eARC) after AC off/on
I519
APD
Banding/Contour lines observed at 4K/120P
F34C
VPD
Local dimming issue
2322
Sound noise after a period of time. (Fiber optic output)
3532
APD
HbbTV doesn’t work (Finland)
1775
SWA
No sound after switch ON or channel change
I516
APD
ALL
R5
TV turn ON randomly (after Bluetooth pairing request)
211L
SYS
Wi-Fi turned OFF. Unable to restore without AC OFF/ON
121F
SYS
no sound from sound bar connected via HDMI eARC after AC reset.
F519
APD
Channel change not possible after Teletext launch (Netherlands)
C152
VPD
Screen flash when watching certain content
D355
VPD
Updated channel sorting (Croatia)
C286
TUN
AirPlay connecting issue
F774
SYS
No sound after Stand-by
I516
APD
ALL
R4
DVB-S installation not possible after Factory Reset
J262
TUN
Cannot playback BBC iplayer UHD content with HDMI arc connected
D786
DPR
Automatic date & time does not work with local network
C171
SWA
Audio volume at 100 with AirPlay
F522
APD
Continuous reboot
111B
SYS
Random Reboot
211M
SWA
All
R3
Clicking sound in StandBy
H554
SWO
Black screen issue when connected with game console
F310
VPD
Blurred screen when signal input is 4K 120Hz
D331
Constant channel jump after changing channel order
6152
TUN
ALL
R2
Clock time and EPG time is different
1171
SWO
Vertical line appears in the Home menu
C317
SWO
Improves overall TV performance
172C
SYS
ALL
R1
HDMI inputs aspect ratio changes when change to HDMI during Airplay
6179
SWO
ALL
R0
Video and audio noises in decimated screen when on Remote Commander <GUIDE> key is pressed
D341
VPD
Jitter with HDMI 2K120Hz content
D532
APD
Black line in Sony logo after TV reboot
T317
VPD
20TV012 3 / 3
SOLUTION
Update with the latest software package, following the abridged procedure below.
IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set, remove the power or do not press any other button except as instructed until the update is completed.
The firmware update process may take up to approximately 15 minutes.
For on-site service event we recommend to advise the customer to do a software update before going on-site.
NOTE: For full software procedure please check Service Manual.
1. Download the applicable file linked in this Technical Bulletin, unzip and copy the 2 extracted files to the root of an empty USB stick.
• sony_dtvxxxxxxxxxxxx_xxxxxxxx_xxxxxxxxxxxxxx.zip
• sony_dtvxxxxxxxxxxxx_xxxxxxxx_xxxxxxxxxxxxxx_xxxx.dep
Note: do not unzip the sony_dtvxxxxxxxxxxxx_xxxxxxxx_xxxxxxxxxxxxxx.zip file, only the downloaded file needs to be unzipped.
2. After AC plug-in, wait for 20s then turn the unit ON via [POWER] button on remote.
IMPORTANT: It is necessary to wait 20s for successful FW writing.
3. Insert the USB stick into the USB slot located at the side of the TV set.
4. A series of different messages will appear on the TV screen - follow the on-screen instructions.
5. First, the TV will copy update file from USB, then the POWER indicator will start flashing under updating process (White colour).
An Update progress screen will be shown on screen under updating.
6. After several minutes, the TV will turn off and then turn back on to complete the update.
CAUTION: During the firmware installation process, do not remove the USB device, switch off the TV set or remove the power.
7. When the firmware update is complete, a message is displayed on the TV. It is now safe to remove your USB device from the USB slot.
sony_atvotafull_2020_1602146100_eua_auth
DTV0FA80A0CA0AC_00004100_16021461000238
