20TV010R8
Models GN5UN_SG2 Chassis
Subject: Software packages follow-up for GN5UN_SG2 chassis [REVISION 8]
SW version: 8.931
Link: sony_tvupdate_2017_8931_eff_auth.zip
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying specific issues. ADDITIONAL FEATURES Issues
IRIS code
Section code
Segment
Rev. Removal of Photo Sharing Plus service
E775
SWA
ALL
R4
REMEDIED ISSUES Issues
IRIS code
Section code
Segment
Rev. YouTube user account did not sign out after "Initialize Personal Information"
CX7G
SWA
ALL
R8 Resolves UK apps recommendations in home screen issue
C17N
SWA
ALL
R7 Improves overall TV performance
172C
SYS
ALL
R6 TV freeze
372C
SWO
ALL
R5 black screen by High Efficiency Video Coding (HEVC) decoding via TV tuner
D310
VPD
ALL
R4 Updated channel sorting (Croatia)
C286
TUN Improved User Interface
T17N
SWA TV freeze / TV doesn’t response
372C
SWO
ALL
R3 DVB subtitle missing
D17D
SWO
ALL
R2 Improves the performance of streaming apps (e.g. YouTube)
F775
SWA
ALL
R1 Improves the TV user interface
C17N Improves overall TV performance
172C
SYS
Init release
ALL
RO
ASC REPORTING
Repair type
Condition code
Symptom code
Part number
Section code Defect code Repair code
Part Primary Flag
Reactive
issue
Issue
20TV010
issue 1 2
1
2 / 2 20TV010
SOLUTION
Update with the latest software package, following the abridged procedure below.
NOTE: For full software procedure please check Service Manual.
1. Download the applicable file from the link mentioned in the header, unzip and copy the extracted file to the root of an empty USB stick.
2. Turn the unit ON.
3. Insert the USB memory into the USB port located at the side of the unit.
4. Go to USB update
Press [HOME], and select ‘Settings’ > ‘Customer Support’ > ‘Software Update’ > ‘USB’
5. A series of different messages will appear on the TV set. Please follow the on screen instructions
6. During System update, the LED indicator slowly flashing amber.
7. After several minutes, the Software update complete message displays. And the TV will turn off automatically and then turn back on to complete the update. IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set or remove the power.
8. After the TV turn on, safely remove your USB device from the USB slot
sony_tvupdate_2017_8931_eff_auth
DTV02B40B09B4BD_00200100_8931
