20TV017R2
GN5TR, GN4TR, GN3TR, GN2TR chassis.
Subject: Apps not working, 'Network not connected' message displayed [Revision 2].
SYMPTOM
- Some applications (for example YouTube) don’t work while some applications (for example Netflix) do work correctly.
- 'Network not connected' message is shown in the home screen.
- The network status in the list of Wi-Fi access point displays 'Connected, No Internet.'
- The time displayed on the home screen is incorrect.
CAUSE
Software error.
SOLUTION
Update the SoftWare version to PKG6.6575 (attached to this Technical Bulletin) or above like explained in the ‘Software packages follow-up’ Technical Bulletin for your applicable chassis. (19TV012, 18TV005, 17TV006, 16TV028).
Download the applicable file attached to this Technical Bulletin, unzip and copy the extracted file to the root of an empty USB stick.
Date
Attachment
SW version
October 2020
sony_dtvota_2016_1606575100_eua_auth.zip
PKG 6.6575 EUA
Workaround 1:
Make sure that the clock setting is set to 'Network time'. ( HOME / Settings / Date & Time \ Automatic date & time ).
Note: in some countries, this setting cannot be changed due to certification requirements.
Workaround 2:
In case broadcast channels are installed, go to the TV channels and watch a channel for at least 30 seconds. Then go back to the home screen and check if the time is correct.
sony_dtvota_2016_1606575100_eua_auth.zip
PKG 6.6575 EUA
DTV0FA60A0AA0AA_00004100_16065751000259
