20TV027R0
Models: GN6VH, GN6UR, GN5UR, GN4UR Chassis
Subject: Continuous Reboot.
SYMPTOM
Continuous Reboot.
CAUSE
Software data issue.
SOLUTION
Before replacing the Main board, recover the TV by executing ‘Factory Data Reset’ following the below procedures.
WARNING: A forced factory data reset will remove all customised settings in the TV including downloaded applications, system data, channel sorting, and wireless network settings. Demo data for retail on 2020 ZH8, and ZH9 models will also be erased from internal storage.
For GN6VH Satellite models we advise to update the SoftWare version to PKG6.0385 like explained in TB 20TV025.
Before you start a forced factory reset
• This procedure may require two people.
• The location of the buttons will vary depending on your TV model.
• After performing the forced factory reset, you might be able to recover some of the application's data if apps are synced with your Google™ account. The steps to sync apps vary depending on the TV menu options:
o HOME → Settings → Device Preferences or Accounts & Sign-In → Google → Choose synced apps → Select items you want to sync with the account → Sync now.
o HOME → Settings → Google → Choose synced apps in Sync → Select the items you want to sync with the account → Sync now.
o HOME → Settings → Personal → Google → Choose synced apps in Sync → select the items you want to sync with the account → Sync now.
