18TV007R2
GN4UN_CPL Chassis
Subject: Software packages follow-up for GN4UN_CPL chassis [REVISION 2].
SW version: 9.965
Attachment: sony_tvupdate_2017_9965_euf_auth.zip
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying specific issues. ADDITIONAL FEATURES Features
IRIS code
Section code
Segment
Rev. Removal of Photo Sharing Plus service
E775
SWA
ALL
R2
Dolby AC-4 support in DTV for DVB regions and USB Media playback
F584
APD
ALL
R1 REMEDIED ISSUES Issues
IRIS code
Section code
Segment
Rev. Black screen by High Efficiency Video Coding (HEVC) decoding via TV tuner
D310
VPD
ALL
R2 Updated channel sorting (Croatia)
C286
TUN Improved User Interface
T17N
SWA Intermittent audio interruptions with Dom.ru cable operator
2516
APD
ALL
R1 Internal setting of Dual Sound is wrong after input switching
6575
APD
TV don’t jump from install operator profile to Operator profile channel.
D184
SYS
ALL
R0
Sound only on 1 channel from stereo source.
G516
APD
SOLUTION
Update with the latest software version, by following the abridged procedure below.
NOTE: For full software procedure please check Service Manual 9-888-760-0x.
1. Download the applicable file from the link mentioned in the header, unzip and copy the extracted file to the root of an empty USB stick.
2. Turn the unit ON.
ASC REPORTING
Repair type
Condition code
Symptom code
Part number (3C)
Section code Defect code Repair code
Part Primary
Flag
Reactive
issue
Issue
18TV007
issue 1 2
1
2 / 2
3. Insert the USB memory into the USB port located at the side of the unit.
4. Go to USB update
Press [HOME], and select ‘Settings’ > ‘Customer Support’ > ‘Software Update’ > ‘USB’
5. A series of different messages will appear on the TV set. Please follow the on screen instructions.
6. During System update, the LED indicator slowly flashing amber.
7. After several minutes, the Software update complete message displays. And the TV will turn off automatically and then turn back on to complete the update. IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set or remove the power.
8. After the TV turn on, Safely remove your USB device from the USB slot
sony_tvupdate_2017_9965_euf_auth
DTV02B40B0BB4BB_00000100_9965
