18TV011R9
GN4UN_CHL Chassis
Subject: Software packages follow-up for GN4UN_CHL chassis [REVISION 9].
SW version: 8.909
Link: sony_tvupdate_2017_8909_eff_auth.zip
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying specific issues. ADDITIONAL FEATURES Issues
IRIS code
Section code
Segment
Rev. Removal of Photo Sharing Plus service
E775
SWA
ALL
R7 Support 4K video playback for Dash app
D775
SWA
ALL
R3 Support YouTube 360 degree videos
F17N
VPD
ALL
R2 Enable HbbTv for UK
E774
SWA
REMEDIED ISSUES Issues
IRIS code
Section code
Segment
Rev. Improves overall TV performance
172C
SYS
ALL
R9 TV freeze
372C
SWO
ALL
R8 black screen by High Efficiency Video Coding (HEVC) decoding via TV tuner
D310
VPD
ALL
R7 Updated channel sorting (Croatia)
C286
TUN Improved User Interface
T17N
SWA TV freeze / TV doesn’t response
372C
SWO
ALL
R6 DVB subtitle missing
D17D
SWO
ALL
R5 Improves the performance of streaming apps (e.g. YouTube)
F775
SWA
ALL
R4 Improves the TV user interface
C17N Improves overall TV performance
172C
SYS Playback issue on LovesTV app.
C775
SWA
ALL
R3 Playback issue with Netflix, YouTube and premium content on Hotstar app.
C775
SWA Improves selecting apps and entering/confirming PIN code for age-restricted content.
T152
SWA Network connection error when using wired (LAN) connection.
F21F
SWO Playback issue when launching content from the Freeview Play TV guide
K775
SWA Wi-Fi disconnected and unable to reconnect after St-by
I21F
SWO
ASC REPORTING
Repair type
Condition code
Symptom code
Part number
Section code Defect code Repair code
Part Primary Flag
Reactive
issue
Issue
18TV011
issue 1 2
1
2 / 2
Issues
IRIS code
Section code
Segment
Rev. Picture is whitish when change input to IPTV and playback HDR content
6421
CPD
ALL
R2 Intermittent Picture & Sound Freeze on HD Channel
U35A
VPD
key from Remote not function in USB Tethering Status screen.
F152
PRG Sound only on 1 channel from stereo source.
G516
APD YouTube stuck on start screen ( when error “Please check network connection” was not confirmed)
F72C
SWO
TV restart when push [HOME] and then [RETURN] on Remote
TX10
SWA
ALL
R1
Apps from within the ALL-APPS could NOT be launched
F775
SWA
ALL
R0
FVP-BEPG deeplink does NOT work
F776
SWA
SOLUTION
Update with the latest software version, by following the abridged procedure below.
NOTE: For full software procedure please check Service Manual 9-888-761-0x.
1. Download the applicable file from the link mentioned in the header, unzip and copy the extracted file to the root of an empty USB stick.
2. Turn the unit ON.
3. Insert the USB memory into the USB port located at the side of the unit.
4. Go to USB update
Press [HOME], and select ‘Settings’ > ‘Customer Support’ > ‘Software Update’ > ‘USB’
5. A series of different messages will appear on the TV set. Please follow the on screen instructions.
6. During System update, the LED indicator slowly flashing amber.
7. After several minutes, the Software update complete message displays. And the TV will turn off automatically and then turn back on to complete the update. IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set or remove the power.
8. After the TV turn on, safely remove your USB device from the USB slot.
sony_tvupdate_2017_8909_eff_auth
DTV02B40B09B4BD_00200100_8909
