20TV010R6
Models
GN5UN_SG2 Chassis
Subject: Software packages follow-up for GN5UN_SG2 chassis [REVISION 6].
SW version: 8.909 Link: sony_tvupdate_2017_8909_eff_auth.zip
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying
specific issues.
ADDITIONAL FEATURES
Issues
IRIS
code
Section
code
Segment
Rev.
Removal of Photo Sharing Plus service E775 SWA ALL R4
REMEDIED ISSUES
Issues
IRIS
code
Section
code
Segment
Rev.
Improves overall TV performance 172C SYS ALL R6
TV f reeze 372C SWO ALL R5
black screen by High Efficiency Video Coding (HEVC) decoding via TV tuner D310 VPD
Updated channel sorting (Croatia) C286 TUN ALL R4
Improved User Interface T17N SWA
TV f reeze / TV doesn’t response 372C SWO ALL R3
DVB subtitle missing D17D SWO ALL R2
Improves the performance of streaming apps (e.g. YouTube) F775
SWA
Improves the TV user interface C17N ALL R1
Improves overall TV performance 172C SYS
Init release ALL RO
SOLUTION
Update with the latest software package, following the abridged procedure below.
NOTE: For full software procedure please check Service Manual.
1. Download the applicable file from the link mentioned in the header, unzip and copy the extracted file to the root
of an empty USB stick.
2. Turn the unit ON.
3. Insert the USB memory into the USB port located at the side of the unit.
4. Go to USB update
Press [HOME], and select ‘Settings’ > ‘Customer Support’ > ‘Software Update’ > ‘USB’
ASC REPORTING
Repair type Condition code Symptom code Part number Section code Defect code Repair code Part Primary Flag
Reactive issue Issue 20TV010 issue 1 2 1
2 / 2 20TV010 R6
5. A series of different messages will appear on the TV set. Please follow the on screen instructions
6. During System update, the LED indicator slowly flashing amber.
7. After several minutes, the Software update complete message displays. And the TV will turn off automatically and then turn back on to complete the update. IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set or remove the power.
8. After the TV turn on, safely remove your USB device from the USB slot
sony_tvupdate_2017_8909_eff_auth
DTV02B40B09B4BD_00200100_8909
