19TV015R0
GN4UR, GN4TR, GN3TR, GN2TR Chassis
Subject: “Ethernet / Wi-Fi is not connected” message pops up.
SYMPTOM
“Ethernet / Wi-Fi is not connected” message pops up from time to time.
CAUSE
Compatibility issue.
SOLUTION
For GN4UR:
Update SoftWare of TV to PKG 6.0744 or higher like explained in Technical Bulletin 18TV021
For GN4TR, GN3TR, GN2TR (with SoftWare PKG 6.5830 installed):
1) Please ensure that the Android TV Core Services application is "Version 1.8.5..." or higher
1. Press the [HOME] button on the remote control
2. Select the [Settings] menu
3. Select the [Apps] menu
4. Select the [Android TV Core Services] application
5. Check the version number. If the version is lower than "1.8.5...", please go to step 2
2) Update Android TV Core Services application from the Google Play Store
1. Press the [HOME] button on the remote control
2. Select the [Apps] menu
3. Select the [Get More App] icon
4. Sign into your Google account
5. Select the [My App] menu in the Google Play Store
6. Select the [Android TV Core Services] application
7. Select [Update]
8. After the update process has finished, please check the application's firmware version in the [Full Description] submenu
9. The Android TV Core Services application should be “Version 1.8.5…….” or the latest version available
NOTE: This issue will be resolved in the next SoftWare update.
