TV000043
KDL-46HX82x, HX92x
Subject: Panel Defect (MG)
SYMPTOM
The LCD panel (PN: A1808283x and A1808279x) used in the applicable models may be affected by a quality issue.
Due to the higher than usual defect rate on this component, Sony will offer a panel replacement (as long as the
panels are available) or a set exchange, on a free-of-charge basis, to any customer effected by this issue.
SOLUTION
Exchange these units carried out in accordance with the AEP guideline. The complete TV set must be reported
through the Module Exchange Reporting tool in ASSIST. Standard RMA process applies for 3C accounts.
Operational procedures
The necessary processes must be put in place to assure that all repairs related to the LCD Panel part number
A1808283x and A1808279x be performed free of charge to the end-user.
This free repair service does not, however, apply to other defects which are not caused by the LCD panel in
question.
Organisation of the repair process is up to each sales company, but care must be taken that the complete process
– including logistics – is free-of-charge to the customer.
Warranty Reporting and Reimbursement process
Reimbursement will be made for both I/W and O/W repairs with a REPAIR_DATE from 1st December 2012. The
end date of the maintenance guideline will be March 31th 2016.
For O/W set exchange done by non-3C account
Below instruction for warranty reporting has to be properly followed:
o Model = Actual (faulty) model with defective panel
o Complete part number A1808283x or A1808279x on a parts line, with QTY=0 (to avoid parts payment) ; if
not possible, qty=1 can be included as WISE validation will ensure that the part price is not calculated
o Complete the RMAid of returned panel/set in the 'component reference' field
o Use a dedicated local warranty code that identifies in a unique way ‘SET EXCHANGE under a
MAINTENANCE CAMPAIGN”. This local code should be mapped to central warranty code ‘YX’.
o Maintenance claims made for set exchanges during the standard guarantee period will not be accepted.
