09TV073R8
REACTIVE / PROACTIVE 2 BC
Models
NEX-09 Chassis
Subject: Software Packages Follow-Up for NEX-09 Chassis [REVISION 8]
SYMPTOM
The latest software package #3.224 is valid for all NEX-09 chassis models and solves the following issues.
Issue IRIS code Rev.
Intermittent sound just after analogue channel change
* TV is continuously auto-muting channel 41 in Greece. 2554 R0
No Cyrillic Teletext
* Bulgaria was initially not in the list of ‘East’ countries. In case of no matching country,
the default category is ‘West’.
117D R0
Auto volume not working after Power Off/On
* When the system wakes up, it fails to recognize the user setting and automatically opts for
the default value ‘Off’.
117M R0
No switch on after stand-by 1119 R0
Occasional image muting with “NO SYNC” message from PC input 2355 R1
Favourite list of channels lost when the set is shut off overnight 6175 R3
Scart line out and audio out cannot follow the TV setting 117A R3
Black screen for about 2 seconds with VGA 1360x760 60 Hz occasionally
* Intermittent picture mute in PC input F355 R3
Incorrect display of analogue TV teletext pages
*Analogue teletext pages do not display at full size (ITV channel in UK). C286 R4
Incorrect LCN allocation of services
* In auto tuning, services are located in positions above 800 (detected in MUX2 received from
Winter Hill transmitter in UK).
C727 R4
TV reboots after program change
* When changing from any service to a program, there is no sound, no picture, only backlight
and banner. 10-15 seconds later, the TV set reboots and works normally (W9 service France)
C722 R4
Set intermittently crashes and reboots when EPG menu is open 1286 R4
TV reboots if EPG is pressed immediately after the picture appears (at power on) 1286 R7
TV freezes when activating Teletext and selecting page “111” C723 R8
Install the latest software package #3.224 using the applicable file attached to this document and following the
abridged procedure for software fixes on the next page.
NOTE: For the full upgrade procedure, please refer to TB 09TV072.
Date Attachment
September 2011
NEX09_22inch_3.224.zip
NEX09_26inch_3.224.zip
NEX09_32inch_3.224.zip
Update procedure
1. Unzip the attached file and copy the included “upgrades” folder to the root of the USB device.
2. Switch on the LCD TV and enter the “Factory Service Menu” using the remote commander.
3. Press the [OK] button and select the software upgrade option.
4. Press [START NOW]. The set will restart in Upgrade application mode.
5. When the OSD message “No SW Found on media” appears, insert the USB device containing all necessary
software into the USB port of the TV.
6. One by one, select and upgrade the Standby Image, TV Application and NVM contents (1 => 2 => 3).
Order Type File
1 Standby image Sx.xxx.upg
2 TV application Mx.xxx_MRxx_Dev.upg
3 NVM image bootstrap_30_full_nvmwrite_Vxxxx.upg
7. Once the update of all items is done, switch off the set pulling out the AC plug for more than 2 minutes.
8. Reconnect the AC plug, and power on the set.
09TV073 - Software Packages Follow-Up for NEX-09 Chassis [REVISION 8]
