10TV054
AZ-1N_3A-0.5, AZ-1N_3A-2, AZ-1N_5-0, AZ-1N_5-2 Chassis BC
Subject IRIS
OAD/OND Interruption
SYMPTOM
An OAD/OND may fail, possibly causing specific troubles.
If pressing any key while updating to SW version M8R19:
=> Some minor problems may appear.
If disconnecting the AC plug while updating to SW version M8R26 or lower:
=> “No picture, but sound is OK”, or some minor problems may occur.
If disconnecting the AC plug while updating from SW version M8R30 or higher:
=> “TV Power up in upgrader mode”.
SOLUTION
Depending on the problem, proceed as indicated below.
1. Problems that can be solved by the CUSTOMER
Symptom Description How to recover?
Forced Language/Country Menu language forced to OAD country. In some
cases services sorting can change due to ASU.
Factory Reset (Settings =>
Set-up => Factory Settings)
PIN (Parental Lock) lost PIN number reset to “0000”, which is invalid
Factory Reset (Settings =>
Set-up => Factory Settings)
“9999” pin code activation
2. Problems that have to be solved by ASC
Symptom Description How to recover? IRIS
code
TV Power up in upgrader mode Undesired power up SW update (TB 10TV005) /
Picture/audio settings as per
“safest” condition Default values are set NVM writing for selecting model
(TB 10TV005) 1760
Picture not calibrated ADC levels changed Apply TT-91 1470
Light sensor curve modified Some flickering in image NVM writing for selecting model
(TB 10TV005) C453
Wrong Model Identification from
user menu
Product information not showing
model data
NVM writing for selecting model
(TB 10TV005) 1730
Serial number lost /
Working time lost
Product information not showing
serial number data
Serial number rewriting
(TB10TV010) 1732
