11TV031R7
PROACTIVE / REACTIVE 2 BC, TV
Models
AZ-2EK_P-2F, 2S, 2V Chassis
Subject: Software Packages Follow-Up for AZ-2EK Chassis [REVISION 7]
SYMPTOM
The latest SW package (#4.09) has been released for software fixes and board exchanges.
Issue
IRIS
code
Section
code
Rev.
Random audio dropout for a second when connecting an external device by HDMI K553 APD R2
Freeze after zapping to France24-English (Turkey) 611F DPR R3
Wrong Cyrillic subtitles (font coding CP1251) when reproducing files from USB
(Bulgaria / Russia / Ukraine)
K37E SFT R4
Wrong display of characters when using CAM software of cable company UPC with
country settings “Hungarian”, “Austrian” and “Romanian”
K731 TUN R5
TV reboots when CAM is updated by OAD/OTA K11D FMW R6
A full empty banner instead of basic banner is displayed after a zapping (Spain) 6738 IDS R7
SOLUTION
Update to the latest SW version following the abridged procedure below. For the full procedure, please refer to
TB 11TV030.
1. Software fixes
1. Download and unzip the attached software package. Copy the content (1 “*_.pkg” file) to an empty USB stick.
Date SW Package
February 2013 AZ2EK_mt5366_pkg_4_09_eu.zip
2. Turn on the TV.
3. Connect the USB stick. A message “There are no items to display” will appear.
4. Press the [HOME] button to enter the set-up menu and select [Settings] => [Set-up] => [USB System Update].
5. When being asked “Do you want to start system update now?”, press [OK].
6. For a brief moment the message “Scanning” appears.
7. A warning message appears. Confirm by pressing [OK].
8. The update will start and take +/-2 minutes, indicated by an on-screen progress bar and 2 green LEDs flashing.
9. As soon as the update is finished, a message appears.
10. One green LED lights up again and the TV turns on automatically.
11. Remove the USB stick.
ASC REPORTING
Repair type
Condition
code
Symptom
code
Part
number
Ref.
Section
code
PCB
Defect
code
Repair
code
Qty.
Proactive (NPF) 11TV031 SFT 6 2
Reactive (issue not listed) 11TV031 1 2
Reactive (issue listed) issue issue 11TV031 issue 1 3
2 / 2 11TV031 R7
12. Confirm whether the software is correctly updated via the Settings menu, by pressing [HOME] => [Settings] => [Set-up] => [Product Support].
2. Panel / Main board update
In case the panel or main board needs replacing, additionally update the NVM data, using the applicable file indicated below and attached to this Technical Bulletin.
Date
Model
SW Package
Panel name in Service Menu
Aug. 2011 26BX32x (AUO) mt5366_nvm_9001_eu.zip 1 W_AU26 32BX32x (AUO) mt5366_nvm_9002_eu.zip 3 W_AU32 32BX420 (AUO) mt5366_nvm_9003_eu.zip 5 F_AU32 37BX420 (CMI) mt5366_nvm_9004_eu.zip 6 F_CM37 40BX420 (SLCD) mt5366_nvm_9005_eu.zip 8 F_SL40 22CX32D (CMI) mt5366_nvm_9006_eu.zip 14 W_CM22_L DVD Loader Europe mt5366_nvm_reg2_eu.zip / DVD Loader Russia mt5366_nvm_reg5_eu.zip /
NOTE: For the DVD Loader software, make sure to use the correct NVM file (region “2” for Europe; region “5” for Russia).
1. Turn on the TV.
2. Unplug the AC power cord.
3. Connect USB memory.
IMPORTANT: Do not connect USB memory in standby mode.
4. Plug the AC power cord. The update will start automatically.
4-1. The green LED will light.
4-2. The update will start, indicated by two green LEDs flashing (1-2 min).
4-3. When the update is finished, the green LED lights again and the TV turns on.
5. Unplug the AC power cord and disconnect the USB memory.
6. Plug the AC power cord then turn on the TV.
7. After the NVM update, check the panel setting.
7-1. Enter Service Menu.
7-2. Check panel setting (For details, please refer to the right column in above table).
11TV031 - Software Packages Follow-Up for AZ-2EK Chassis [REVISION 7]
