12TV013R18
PROACTIVE / REACTIVE 2 TD, BCNQA
Models
AZ-3F_2B-1N, 3A, 3A-G, P-2A Chassis
Subject: Software packages follow-up for AZ-3F chassis [REVISION 18]
SYMPTOM
The latest software packages have been released, remedying the issues below.
Issues IRIS
code
Section
code Segment Rev.
No sound when switching HDMI input
* No sound is output from AMP when switching input from L-PC output
to ACC output.
F519 APD
HbbTV content is displayed even after changing the TV channel ALL R0
(Germany) 6283 DPR
Video frames skipped when watching 3D BBC content converted to 2D
by MHEG (UK) F353 VPD
Discovery ID problems (Nordics)
* Strange behaviour or wrong subtitle language E17D TXT
ALL R1
BIV contents cannot be watched with parental rating 18 (France)
* When parental rating is set to 18, any video asset rated as unsuitable
for ages below 18 is missing in BIV list and user has no way to view it
C17L FMW
Picture glitch during 1080i to 1080p transitions on BBC HD broadcast
(UK) E356 DPR
TV reboots or goes into error mode (LED flashing 8 times) when zapping
to France 5, France 2 HD or Canal+ (France) 611D DPR
ALL R2
No sound in arte+7 Media Library (Germany/France) E510 DPR
HD alternative broadcast message on SD channels (UK)
* Every time after zapping to some specific channels, a message wrongly
mentions the availability of HD service.
C13A TXT
ALL R3
TV switch-off and red LED blinking 8 times (Germany)
* One of below symptoms may occur if Interactive Applications are set to
“On” and receiving ARD HbbTv through DVB-S or DVB-C
1. TV picture and sound are off, while the green LED stays bright.
2. TV goes off and red LED blinks 8 times.
D11D FMW
TV cannot be switched on due to data corruption of NAND
(Toshiba IC8402) 1111 PSU
ASC REPORTING
Repair type Condition
code
Symptom
code
Part
number Ref. Section
code PCB Defect
code
Repair
code Qty.
Proactive (NPF) 12TV013 SFT 6 2
Reactive (issue not listed) 12TV013 1 2
Reactive (issue listed) issue issue 12TV013 issue 1 3
2 / 4 12TV013 R18
Sony Europe Limited
Service, Quality and Environment
Service Engineering
2 / 4
Issues IRIS
code
Section
code Segment Rev.
No picture in Digiturk (Turkey)
* Macro blocking followed by no picture on Turksat FTA services (DVB-S) K342 DPR
ALL R3
Macro blocking on new SAT HD services (Switzerland)
* Macro blocking or black screen occurs when a specific CAM card is
used with specific satellite service (SF1 HD, SF Zwei HD, RTS Un HD
and RTS Deux HD)
K34A DPR
[Antenna Ready HD] [Multiple LCN] => Manually moved services are
deleted from the service list (Finland) C720 DPR
[Antenna Ready] [Multiple LCN] => Services manually deleted by the user
do not completely disappear from the service list (Finland) C727 DPR
[Antenna Ready HD] [Multiple LCN] => Manual scanning with LCN
collision (Finland)
* The TV automatically moves the service to another position.
C27X DPR
[Antenna Ready] [Multiple LCN] => Channel lock only locks one instance
of the service (Finland)
* The user sets the channel lock for one service, but this same service is
also available in another position of the service list and in this other
position the service is NOT locked.
C17L DPR
Green LED, but no operation
* After the TV crashes, the green LED is continuously ON, but there is no
picture, no operation and no response to the remote commander.
111F SYS ALL R4
Hbb TV content not available until other internet application is used M21F FMW
ALL R5
BBC Sport does not launch correctly via SEN portal (UK) E22C FMW
No picture on Canal+ (Hungary, Austria, Romania)
* When changing from “TF1HD” or “Direct8” service to “Canal+”, there is
no picture. A message “Selected service is scrambled or cannot be
decoded” appears.
E719 TUN
TV is not responding after zapping to nameless services on Turksat DVBS
signal (Germany) E11F DPR ALL R6
No audio on services using BBC Olympics MHEG application on UK
Freeview HD Platform E510 APD ALL R7
CAM Error message on Skylink services K719 DPR ALL R8
TV is not responding when starting Video On Demand Hbb TV EPG
application on DasErste(HD) (Germany) C11F NIF ALL R9
Numerical keys not working on La7 (Italia)
*Numerical keys are not working on La7 after MHP banner has been
loaded
E152 NIF
ALL
R10
R11
Skylink services unavailable (Slovakia) R12
* TV displays ”CA module is not authorized for this service” error
message.
K719 DPR
Crash and freeze when using “HbbTV” function C11F DPR
ALL R13
Satellite channels disappear after “sdb” update 321A DPR
“Page is too large to be displayed” error message in YouTube. D374 DPR ALL R14
Satellite services disappear after Satellite database modification in PC. S21A VPD
ALL R15
TV reboots sporadically while navigating in EPG Guide. 211F SYS
Reboot issue with RTRN channels (Russia) C28C SWO
ALL R16
Skype improvements C270 SWO
HD CAM failure (Italy) 1780 DPR
SRF satellite problem using Neotion dual CAM (Switzerland) D210 VPD
HD stations get lost on DVB-S (Canal Digital) D264 DPR
ALL R17
TV freezes in Cable network on WWZ (Switzerland) C28X VPD
12TV013 R18 3 / 4
Sony Europe Limited
Service, Quality and Environment
Service Engineering
3 / 4
Issues IRIS
code
Section
code Segment Rev.
Login issue with PMO / Twitter / Facebook / Weibo / 500px. SSL 3.0
protocol vulnerability. C73X SWA ALL R18
SOLUTION
Update with the latest software package, following the abridged procedure indicated below.
1. Download and unzip the applicable file attached to this Technical Bulletin and copy the extracted folder
(including a BIN file) to the root of an empty USB stick.
Date Attachment SW version
December 2014 AZ-3F_v2120_EUA.zip v.2.120
December 2014 AZ-3F_v2120_EUB.zip For Italy V2.120
2. Power on the TV and insert the USB stick. The green LED and amber LED will start blinking for a while.
3. The set will reset after about 1 minute. The Standby LED lights and the Communication LED blinks.
4. After the writing is completed, the set will reboot and a message will be displayed on the screen indicating that
upgrade is finished.
5. Remove the USB stick and press the [Enter] button while the set is turned on.
APPLICABLE SERIAL NUMBERS
Destination Model Serial numbers
Europe (Non-Italy) ALL ALL
Italy
22EX553 1900001~1925000
1925001~1950000
26EX553 1900001~1925000
1925001~1950000
32EX653 1900001~1950000
40EX653
6150001~6250000
46EX653
32HX755
40HX755
46HX755
55HX755
40HX855
46HX855
55HX855
12TV013 - Software packages follow-up for AZ-3F chassis [REVISION 18]
DTV0FA20A02A0A2_00011100
DTV0FA20A02A0A2_00001100
