13TV010R0
REACTIVE 6149 2 SBR
Models
AZ-3F_3A, P-2A Chassis
Subject: Mechanical cracking noise
SYMPTOM
A cracking sound may be heard from certain mechanical parts.
CAUSE
Shrinkage / expansion of plastic parts, mainly at the joint area between the rear cover and bezel.
SOLUTION
1. Explain to the customer that the problem is due to the cause mentioned above. Keep on persuading if
necessary (RECOMMENDED).
2. Only if the customer is not satisfied with this explanation and urges a repair, apply the countermeasure
indicated below.
Adding unwoven cloth tape
2.1. Remove the rear cover from the TV.
2.2. Order 5 pieces (6 for 55”) of “Cushion A” with part number as below.
Description Part number
Cushion A 4-096-343-51
2.2. Cut the pieces of “Cushion A” in appropriate size and apply them, as indicated below.
ASC REPORTING
Condition
code
Symptom
code
Part
number
Ref.
Section
code
PWB
Defect
code
Repair
code
Qty.
6 149 13TV010 CBT K U
6 149 4-096-343-51 13TV010 CBT Cushion A K K 1
NOTE: Use line 1 in case problem is solved by simply explaining to customer. Use line 2 in case of actual repair.
