14TV008R17
REACTIVE 2 TD
Models
RB2T_HX, HJ, HA, HC Chassis
RB2G_HT-H, HE-H, HE-L(3D), HE-L(2D), HM Chassis
RB2G_XML Chassis (FY15)
Subject: Software packages follow-up for RB2 chassis [REVISION 17]
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying
specific issues.
ADDITIONAL FEATURES
Issues Section
code Segment Rev.
Twin tuner update TUN ALL R6
REMEDIED ISSUES
Issues IRIS code Section
code Segment Rev.
Recording issue C36X VPD
ALL R0
TV blocks on “France TV Pluzz” (France) E715 SWO
TV reboots when connected to ASTRA 19.2E satellite F11F MEM
ALL
R1
“One Stadium” screen not available when you press the
“FOOTBALL” key in Video Unlimited service C370 VPD
Past event titles of Broadcast are displayed on Discover
Menu 3275 VPD
Black Picture during DLNA Rendered playback when “4K
Photo Display” is switched “Off C315 VPD HX
White line or pixels appear when playing YouTube video C386 VPD
Skype functions stability update C270 ALL R2
SYS
EPG does not start from Channel Pane C11F
SRF satellite problem using Neotion dual CAM
(Switzerland) D210 VPD
ALL R3
USB slideshow playback improvements F312 SWA
Recording title list improvements in the recording menu C721 SYS
Skype improvements C270 SWO
IR Blaster setup issue fix G716 SYS
ASC REPORTING
Repair type Condition
code
Symptom
code
Part
number Ref. Section
code PCB Defect
code
Repair
code Qty.
Proactive (NPF) 14TV008 SFT 6 2
Reactive (issue not listed) 14TV008 1 2
Reactive (issue listed) issue issue 14TV008 issue 1 3
2 / 2 14TV008 R17
“Error 5010” after internet content refresh T719 SWO ALL R4
No playback of video content from “Maxdome” or “Demand5” C312 VPD ALL R5
Recording/playback improvement C721 VPD
ALL R6
Skype improvements C270 SYS
Skype login failure 1779 SWO ALL
R7
User experience improvement in recording C764 DPR
No picture, no recording or recording stops when using satellite
Single Tuner mode and CAM. (Bulgaria, Netherlands (Ziggo
network))
C283 DPR HX, HJ, HA
Last viewed channel is not retaining after power OFF/ON P13X MEM ALL
Improves red key performance for Ziggo C77X DPR ALL R8
IR Blaster menu not displayed (UK) D17N SWO HA
Cannot update “Internet Content” after NDD installation (Twin
Tuner) (Italy) C727 SWO
HX, HJ, HA
R9
Twin Tuner setup issues C73X SWA
Recording/playback improvement C721 VPD ALL
Black screen, Audio OK when switch ON from quick St-by with
Remote Commander 631X SWO ALL
Login issue with PMO / Twitter / Facebook / Weibo / 500px. SSL
3.0 protocol vulnerability. C73X SWA ALL R10
Twin tuner issue during Auto startup / tuning. (‘No Main tuner
signal detected …’, band frequency value not saved.) C26X
Improves performance with Sony Nasne K752 SWO ALL R11
IR path through function for hotel mode improvement D77X
Astra 4k test broadcast compatibility update (no support of CI+
encrypted 4k broadcast signals) D287
DPR ALL R12
Network applications improvement C770
3D Blurry in Faster Motion Scenes D33B
VPD
HJ 79’,HA 65’
4K recording/playback improvement via USB D38X RB2T R13
Picture noise 1340 40’ HM, XML
Support Norway GET C210 DPR
ALL R14
IPTV_Auto24P cinema mode support C17M SWO
TV system stability improvement 211D SWO ALL R15
GoPro 4K footage play back blank screen F312 VPD
HbbTV 'MyTF1 VOD' can't play video F786 DPR ALL R16
Adult channel appears when TV/Radio key toggle C152 SYS
8 times blinking 317E DPR ALL R17
SOLUTION
Update with the latest software package, following the abridged procedure below.
IMPORTANT: During the firmware installation process, do not remove the USB device, or switch off the TV set or
remove the power.
NOTE: For full software procedure please check Service Manual 9-888-155-0x (“Service Procedure for Panel and
Software Change / Upgrade”).
14TV008 R17 3 / 3
Sony Europe Limited
Service, Quality and Environment
Service Engineering
3 / 3
1. Download and unzip the applicable file attached to this Technical Bulletin and copy the extracted folder
(including a BIN file) to the root of an empty USB stick.
Date Attachment SW version
November 2015
RB2_v2704_EUA.zip 2.704
RB2_v2704_EUB.zip For Italy 2.704
2. After AC plug-in, wait for 20s then turn the unit ON via [POWER] button on remote.
IMPORTANT: It is necessary to wait 20s for successful FW writing.
3. Insert the USB stick into the USB slot located at the side of the TV set.
4. A series of different messages will appear on the TV set. Please follow the on-screen instructions.
5. First, the TV will copy update file from USB, then the POWER indicator will start flashing under updating
process (White colour).
6. After minutes, the TV will reboot to complete the update.
7. When the firmware update is complete, a message is displayed on the TV.
It is now safe to remove your USB device from the USB slot.
