14TV027R9
REACTIVE 2 TD
Models
ITC3_ME Chassis
Subject: Software packages follow-up for ITC3 chassis [REVISION 9]
SYMPTOM
The latest software packages have been released, remedying the issues below.
Issues IRIS
code
Section
code Segment Rev.
No picture & sound output from USB video when setup picture
mode C11F USB
ALL R0
Photo Frame cannot launch when TV standby just after AC on C38x VPD
No backlight (no picture) but the green LED is on C11A PSU
TV cannot go to standby, wake up in 2~3 sec automatically is USB
connected. C118 SWO
Improvement of satellite tuning process (Canal Digital) C260 TUN
TV hangs-up when it goes to Standby, no OSD, no response ALL R1
remote and backlight on. 6170 FMW
Darker picture in Demo Mode on Shop front with HMDI PC input C321 VPD ALL R2
Does not tune to all DVB-C services (Bulgaria). C17C TUN
ALL R3
Does not see all available MUXes. C17C TUN
No GUIDE information after sorting or swapping stations. T732 VPD
A red line at bottom of TV display when turn on by Remote Control 2386 VPD
Subtitle from digital broadcast does not appear when digital channel
is selected from Electronic Program Guide (EPG) C71X VPD ALL R4
Black screen and no sound output after TV OFF/ON via Remote
Commander 611F DPR ALL R5
When tuning to 2 satellites with country setting Switzerland (1e
Hotbird with Full scan, 2nd Astra with Network scan), services
disappear after moving to a different program number.
F287 SWO ALL R6
Teletext/Subtitle display position shifted after playback USB
recorded content C37E VPD ALL R8
Photo Share Function failure due to iOS 8 compatibility C728 SWO ALL R9
SOLUTION
Update with the latest software version, by following the abridged procedure below.
NOTE: For full software procedure please check Service Manual 9-888-148-xx.
ASC REPORTING
Repair type Condition
code
Symptom
code
Part
number Ref. Section
code PCB Defect
code
Repair
code Qty.
Proactive (NPF) 14TV027 SFT 6 2
Reactive (issue not listed) 14TV027 1 2
Reactive (issue listed) issue issue 14TV027 issue 1 3
2 / 2 14TV027 R9
Sony Europe Limited
Service, Quality and Environment
Service Engineering
2 / 2
1. Download and unzip the applicable file attached to this Technical Bulletin and copy the extracted files to
the root of an empty USB stick.
Date Attachment SW version
September 2015 ITC3_v8118_STEU1.zip 8.118
2. Turn the unit ON.
3. Insert the USB memory into the USB slot located at the side of the unit.
4. Pull Out the AC plug and wait 10 second (considering the charge of AC adaptor).
5. Insert the AC plug.
6. Press the [Power] key to turn on the unit.
Please confirm that the LED under SONY logo turns ON in green.
After 20~30 seconds, the LED starts blinking in amber.
LED blinking indicates that the SW Update is ongoing.
IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set
or remove the power.
7. After 1~2 minutes, the LED stops blinking.
Press the unit [Power] key.
If “SONY” appears on the screen and the LED turns ON in green, the software update succeeds.
8. Pull out the USB memory from the unit.
14TV027 - Software packages follow-up for ITC3 chassis [REVISION 9]
itc3_v8118_steu1
