16TV006R10
Models
GN2S_QT, QW Chassis
Subject: Software packages follow-up for GN2S_QT, QW chassis [REVISION 10].
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying
specific issues.
ADDITIONAL FEATURES
Features IRIS
code
Section
code Segment Rev.
Support IPTV services (YouTube/Netflix/Opera Apps/CEB) C231 DNS QW R0
Support IPTV service (Amazon) (UK, DE, FR) C231 DNS ALL R8
REMEDIED ISSUES
Issues IRIS
code
Section
code Segment Rev.
TV set no operation (Green LED light comes on, but screen stays black) V11F FMW ALL R3
Improves playback performance for Hbbtv & BBC i-player C312 DPR
ALL R4
Improves general performance of the TV 2370 SWO
No access to IPTV service (YouTube, Netflix, ..) network connection OK C21F SWO
Reboot C11D VPD
General stability improvement 2370 SWO ALL R5
General performance improvement 2370 SWO ALL R6
TV randomly does not start by Remote control (i.e., after TV was turned
off by Remote control, TV will randomly not switch on by pressing Power
button again on Remote control or on TV. LED lights up, but screen
remains black and there is no RC operation. Only if AC power cord is
disconnected and reconnected again, then TV can be switched on by
Remote control.)
2119 SWO ALL R7
Improve playback performance of BBC iPlayer(News/Sport)(Error 02001) E177 SWO ALL R9
Picture freezing, TV doesn’t respond to Remote Commander, AC
OFF/ON is needed 3723 FMW
Picture freezing, TV doesn’t respond to Remote Commander while ALL R10
watching cable TV WTK (Poland) C723 SWA
No decoding via CI+ after watching NETFLIX S714 DEN
ASC REPORTING
Repair type Condition
code
Symptom
code
Part
number (3C)
Ref.
(pre 3C)
Section
code PCB Defect
code
Repair
code Qty.
Proactive (NPF) 16TV006 16TV006 SFT 6 2
Reactive (issue not listed) 16TV006 16TV006 1 2
Reactive (issue listed) issue issue 16TV006 16TV006 issue 1 3
Rev.7
Rev.7
2 / 3 16TV006 R10
Sony Europe Limited
Service, Quality and Environment
Service Engineering
2 / 3
SOLUTION
Update with the latest software version, by following the abridged procedure below.
NOTE: For full software procedure please check Service Manual 9-888-196-xx.
1. Download the applicable file, unzip and copy the extracted file to the root of an empty USB stick.
Date Attachment SW version
01 March 2017 GN2S_QWQT_v8204_TDEUA.zip 8.204
2. Turn the unit ON.
3. Insert the USB memory into the USB port 1 located at the side of the unit.
4. Pull Out the AC plug and wait 10 second (considering the charge of AC adaptor).
5. Press the key located on the lower part of TV and hold it while inserting the AC plug.
6. Continue to hold the key while confirming the LED status.
Amber LED blinking indicates that the SW Update is ongoing.
IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set
or remove the power.
7. After 1~2 minutes, the LED stops blinking and the TV will turn ON.
If “SONY” appears on the screen and the LED turns ON in green, the software update succeeds.
8. Pull out the USB memory from the unit.
9. Confirm the SoftWare version
10. Change UART selection in Service Mode to ‘ NoLog’.
a. Go into service mode ( [ i ] > [ 5 ] > [ vol+ ] > [ TV POWER ]
b. Press [ DOWN ] key to select “UART Selection”.
c. Press [ RIGHT ] key 4 times to change from Factory No Log.
d. Press “ENTER” to select
16TV006 R10 3 / 3
Sony Europe Limited
Service, Quality and Environment
Service Engineering
3 / 3
e. Press [ POWER ] key to go to StandBy and leave Service Mode.
11. Confirm the UART selection.
gn2s_qwqt_v8204_tdeua
