16TV011R0
Models
GN2SK_QM, QH, QF Chassis
Subject: Software packages follow-up for GN2SK chassis.
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying
specific issues.
ADDITIONAL FEATURES
Issues
IRIS
code
Section
code
Segment Rev.
Recording feature 176X SWO
ALL R0
Netflix HDR support (4K HDR model) C786 VPD
REMEDIED ISSUES
Issues
IRIS
code
Section
code
Segment Rev.
General stability improvement 2370 SWO
ALL R0
During zapping black screen with sound of the original channel 6575 APD
EPG languages mixed between Finnish and Swedish (Nordics) U286 FMW
HDD rec small bug T576 SYS
Slow response Remote Commander on Satellite tuning D154 SWO
ITV catch-up service not accessible (certain regional transmitters) (UK) C270 SWO
SOLUTION
Update with the latest software package, following the abridged procedure below.
IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set,
remove the power or do not press any other button except as instructed until the update is completed.
The firmware update process may take up to approximately 15 minutes.
For on-site service event we recommend to advise the customer to do a software update before going on-site.
NOTE: For full software procedure please check Service Manual.
1. Download the applicable file from the below link, unzip and copy the extracted to the root of an empty USB
stick.
Date Link SW version
12 April 2016 sony_tvupdate_2015_3395_eub_auth.zip 3.395
ASC REPORTING
Repair type
Condition
code
Symptom
code
Part
number (3C)
Ref.
(pre3C)
Section
code
Defect
code
Repair
code
Proactive (NPF) 16TV009 16TV009 SFT 6 2
Reactive (issue not listed) 16TV009 16TV009 1 2
Reactive (issue listed) issue issue 16TV009 16TV009 issue 1 3
2 / 2 16TV011
2. After AC plug-in, wait for 20s then turn the unit ON via [POWER] button on remote.
IMPORTANT: It is necessary to wait 20s for successful FW writing.
3. Insert the USB stick into the USB slot located at the side of the TV set.
4. A series of different messages will appear on the TV screen - follow the on screen instructions.
5. First, the TV will copy update file from USB, then the POWER indicator will start flashing under updating process (White colour).
An Update progress screen will be shown on screen under updating.
6. After several minutes, the TV will turn off and then turn back on to complete the update.
CAUTION: During the firmware installation process, do not remove the USB device, switch off the TV set or remove the power.
7. When the firmware update is complete, a message is displayed on the TV. It is now safe to remove your USB device from the USB slot.
sony_tvupdate_2015_3395_eub_auth
DTV0FA50A09A0A9_00004100_3395
