16TV011R5
Models
GN2SK_QM, QH, QF Chassis
Subject: Software packages follow-up for GN2SK chassis [REVISION 5].
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying
specific issues.
ADDITIONAL FEATURES
Issues
IRIS
code
Section
code
Segment Rev.
Recording feature 176X SWO
ALL R0
Netflix HDR support (4K HDR model) C786 VPD
Amazon video support (World Wide) E38X SWA ALL R4
Operating System update to Android 6.0 (Marshmallow) 1183
SWO
Force Factory Reset (for more info check 17TV005) 1712 ALL R5
USB stick or hard disk drive (HDD) as expandable memory G717 MEM
REMEDIED ISSUES
Issues
IRIS
code
Section
code
Segment Rev.
General stability improvement 2370 SWO
ALL R0
During zapping black screen with sound of the original channel 6575 APD
EPG languages mixed between Finnish and Swedish (Nordics) U286 FMW
HDD rec small bug T576 SYS
Slow response Remote Commander on Satellite tuning D154 SWO
ITV catch-up service not accessible (certain regional transmitters) (UK) C270 SWO
UHD playback not smooth (only for Russia) D33X SWA ALL R1
Wrong ‘electronic Pre-installed Onscreen Promotion’ (KD-75XD9405) C739 SWA ALL R2
Randomly blue illumination at the bottom middle of the screen. 238A LCD
Unresponsive Infrared remote. 1151 REM ALL R3
Infrared remote unresponsive for 1 minute after switch on. J151 REM
SOLUTION
Update with the latest software package, following the abridged procedure below.
ASC REPORTING
Repair type
Condition
code
Symptom
code
Part
number (3C)
Ref.
(pre3C)
Section
code
Defect
code
Repair
code
Proactive (NPF) 16TV011 16TV011 SFT 6 2
Reactive (issue not listed) 16TV011 16TV011 1 2
Reactive (issue listed) issue issue 16TV011 16TV011 issue 1 3
2 / 2 16TV011 R5
Issues
IRIS code
Section code
Segment
Rev.
Juddering image when watching 2160p (4K) output from UHD Set-top boxes via HDMI.
F35B
VPD
ALL
R4
General stability improvement (continuous reboot when TV boot-up)
J11D
VPD
video delay in HDR game mode
C351
VPD
Slow response, freeze and reboot improvement
235A
VPD
ALL
R5
Audio remains ON 2-3 seconds after switch OFF
P525
APD
Audio issues in combination with subwoofer SWF-BR100
G575
During zapping pop noise
6544
Picture blanks when entering Guide
S357
VPD
IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set, remove the power or do not press any other button except as instructed until the update is completed.
The firmware update process may take up to approximately 15 minutes.
For on-site service event we recommend to advise the customer to do a software update before going on-site.
NOTE: For full software procedure please check Service Manual. NOTE: - Only install the version 3.843 if it was already installed on the set.
- After update to v3.843, check if the Voice Remote Control is still paired to the set. (Check the Service Manual for the procedure.)
1. Download the applicable file attached to this Technical Bulletin or from the below link, unzip and copy the extracted to the root of an empty USB stick.
Date
Link
SW version
22 February 20107
sony_tvupdate_2015_3843_eub_auth.zip
3.843
07 November 2016
sony_tvupdate_2015_3533_eub_auth.zip
3.533
2. After AC plug-in, wait for 20s then turn the unit ON via [POWER] button on remote.
IMPORTANT: It is necessary to wait 20s for successful FW writing.
3. Insert the USB stick into the USB slot located at the side of the TV set.
4. A series of different messages will appear on the TV screen - follow the on screen instructions.
5. First, the TV will copy update file from USB, then the POWER indicator will start flashing under updating process (White colour).
An Update progress screen will be shown on screen under updating.
6. After several minutes, the TV will turn off and then turn back on to complete the update.
CAUTION: During the firmware installation process, do not remove the USB device, switch off the TV set or remove the power.
7. When the firmware update is complete, a message is displayed on the TV. It is now safe to remove your USB device from the USB slot.
sony_tvupdate_2015_3533_eub_auth
DTV0FA50A09A0A9_00014100_3533
sony_tvupdate_2015_3843_eub_auth
DTV0FA50A09A0A9_00014100_3843
