16TV026R2
Models
GN2TP_QW Chassis
Subject: Software packages follow-up for GN2TP_QW chassis [REVISION 2].
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying
specific issues.
ADDITIONAL FEATURES
Features IRIS
code
Section
code Segment Rev.
Support IPTV services (Browser, Berlin Philharmonic, Megogo and Okko) C231 DNS QW R0
REMEDIED ISSUES
Issues IRIS
code
Section
code Segment Rev.
General performance improvement 2370 SWO QW R0
Netflix stops at 25% loading C779 SWA QW R1
Shop mode improvements C177 VPD
QW R2
General performance improvement 2370 SWO
SOLUTION
Update with the latest software version, by following the abridged procedure below.
NOTE: For full software procedure please check Service Manual 9-888-709-xx.
1. Download the applicable file attached to this Technical Bulletin, unzip and copy the extracted file to the root
of an empty USB stick.
Date Attachment SW version
17 November 2016 GN2TP_QW_v8200_euf_auth.zip 8.200
2. Turn the unit ON.
3. Insert the USB memory into the USB port 1 located at the side of the unit.
4. Pull Out the AC plug and wait 10 second (considering the charge of AC adaptor).
5. Press the key of TV and hold it while inserting the AC plug.
ASC REPORTING
Repair type Condition
code
Symptom
code
Part
number (3C)
Ref.
(pre 3C)
Section
code
Defect
code
Repair
code
Proactive (NPF) 16TV026 16TV026 SFT 6 2
Reactive (issue not listed) 16TV026 16TV026 1 2
Reactive (issue listed) issue issue 16TV026 16TV026 issue 1 3
2 / 2 16TV026 R2
Sony Europe Limited
Service, Quality and Environment
Service Engineering
2 / 2
6. Continue to hold the key while confirming the LED status.
Amber LED blinking indicates that the SW Update is ongoing.
IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set
or remove the power.
7. After 1~2 minutes, the LED stops blinking and the TV will turn ON.
If “SONY” appears on the screen and the LED turns ON in green, the software update succeeds.
8. Pull out the USB memory from the unit.
9. Confirm the SoftWare version
10. Change UART selection in Service Mode to ‘ NoLog’.
a. Go into service mode ( [ i ] > [ 5 ] > [ vol+ ] > [ TV POWER ]
b. Press [ DOWN ] key to select “UART Selection”.
c. Press [ RIGHT ] key 4 times to change from Factory No Log.
d. Press “ENTER” to select
e. Press [ POWER ] key to go to StandBy and leave Service Mode.
11. Confirm the UART selection.
gn2tp_qw_v8200_euf_auth
DTV02B30B08B3B8_00104100_8200
