16TV028R2
Models
GN2TR_QX, QML, QHL, QH2, QE, QEL Chassis
Subject: Software packages follow-up for GN2TR chassis [REVISION 2].
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying
specific issues.
ADDITIONAL FEATURES
Issues
IRIS
code
Section
code
Segment Rev.
HDR support (QE, QEL, QML ) C786 VPD
ALL R1
NeuLion (DivX)® support C231 VPD
REMEDIED ISSUES
Issues
IRIS
code
Section
code
Segment Rev.
Initial Service Release R0
TV reboot when playing Netflix content C11D VPD ALL R1
TV accessibility support on TV viewing screen, Amazon and Netflix C88X SYS ALL R2
SOLUTION
Update with the latest software package, following the abridged procedure below.
IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set,
remove the power or do not press any other button except as instructed until the update is completed.
The firmware update process may take up to approximately 15 minutes.
For on-site service event we recommend to advise the customer to do a software update before going on-site.
NOTE: For full software procedure please check Service Manual.
1. Download the applicable file from the below link, unzip and copy the extracted to the root of an empty USB
stick.
Date Attachment Version in TV menu
30 November 2016 sony_dtvota_2016_1600614100_eua_auth.zip PKG6.0614.0004EUA
2. After AC plug-in, wait for 20s then turn the unit ON via [POWER] button on remote.
IMPORTANT: It is necessary to wait 20s for successful FW writing.
ASC REPORTING
Repair type
Condition
code
Symptom
code
Part
number (3C)
Ref.
(pre3C)
Section
code
Defect
code
Repair
code
Proactive (NPF) 16TV028 16TV028 SFT 6 2
Reactive (issue not listed) 16TV028 16TV028 1 2
Reactive (issue listed) issue issue 16TV028 16TV028 issue 1 3
2 / 2 16TV028 R2
3. Insert the USB stick into the USB slot located at the side of the TV set.
4. A series of different messages will appear on the TV screen - follow the on screen instructions.
5. First, the TV will copy update file from USB, then the POWER indicator will start flashing under updating process (White colour).
An Update progress screen will be shown on screen under updating.
6. After several minutes, the TV will turn off and then turn back on to complete the update.
CAUTION: During the firmware installation process, do not remove the USB device, switch off the TV set or remove the power.
7. When the firmware update is complete, a message is displayed on the TV. It is now safe to remove your USB device from the USB slot.
sony_dtvota_2016_1600614100_eua_auth
DTV0FA60A0AA0AA_00004100_16006141000004
Sony KD-49X7500E
