16TV028R19
GN2TR_QX, QML, QHL, QH2, QE, QEL Chassis
Subject: Software packages follow-up for GN2TR chassis [REVISION 19]
SW version: PKG6.7215 EUA Link: sony_dtvota_2016_1607215100_eua_auth.zip
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying
specific issues.
ADDITIONAL FEATURES
Issues
IRIS
code
Section
code
Segment Rev.
Support HEVC 100/120Hz in USB video playback C786 VPD
Operating System update to Android 9.0 (Pie) ALL R15
Removing WPS function 117F SYS
Dolby Vision support ( HDMI, Amazon, Netflix ) D331 VPD QX
R6
BBC iPlayer HLG HDR format support (UK) C331 VPD ALL
HDR support (QE, QEL, QML ) C786 VPD
ALL R1
NeuLion (DivX)® support C774 VPD
REMEDIED ISSUES
Issues
IRIS
code
Section
code
Segment Rev.
Reboot when playing specific Dolby Vision content (ZD9 models only) I11M SWS
QX R18
Picture Noise during startup after AC power ON (ZD9 models only) C34A VPD
Random Reboot I11M SWS ALL R17
Bravia Sync (CEC) issue F786 SWO
ALL R16
TV can not link with SWF-BR100 G786 SWA
TV turns on from standby when performing BlueTooth pairing D11L WLS
Info banner appears randomly while watching HDMI 2286 IDS
No boot from standby without power cycle I119 SYS
ALL R15
No Sound from HDMI ARC G575 APD
HbbTV no playback C775 DPR
Wi-Fi connection disabled after StandBy 621F SWO
Reboot when Power ON after StandBy I11M SWO
No Video with HEVC Interlaced – Open GOP D310 VPD
Apps not working, 'Network not connected' message due to wrong clock 121F SFT ALL R14
No Power on from StandBy without power cycle. I119 SYS ALL R13
ASC REPORTING
Repair type Condition code Symptom code Part number Section code Defect code Repair code Part Primary Flag
Reactive issue Issue 16TV028 issue 1 2 1
SYS SET
2023/07/04 02:59:20 (GMT+09:00)
ROGESDTRSE - Thu, 14 Sep 2023 20:45:46 GMT
2 / 2 16TV028
Issues
IRIS code
Section code
Segment
Rev.
CAM Error message 'Please check antenna connection' (Tricolor TV CI+)
S21A
TUN
ALL
R12
Channel list remove after Remote Commander OFF/ON (Tricolor TV CI+)
I264
MEM
Unstable Internet connection (WiFi and WLAN)
221F
SYS
TV freeze
372C
SWA
WiFi connectivity issue with some routers
C21F
SWO
ALL
R11
correct model after MB exchange and SW update to 6.5830 missing
V17N
SWO
ALL
R10
“Ethernet / Wi-Fi is not connected” message pops up.
222C
No sound from ARC connected sound system after update to 6.5830
G786
APD
Cannot play some multichannel audio formats (DTS)
D575
Different channel presets order ( channel list – guide )
C286
DPR
Android 8.0 Oreo upgrade
ALL
R9
Picture noise in Netflix Dolby Vision content (dark solarisation)
C341
VPD
HDR logo not displayed when playing YouTube HDR content
C13X
SWO
DTV 1080i flashing
D355
VPD
Black picture with sound when Demo app plays contents
C310
VPD
QX
R8
Brightness down when HDR contents is played on Darwin, VideoApp, Netflix, Amazon
C321
VPD
ALL
Blinking/Flashing picture when watching SDR content while TV's HDR setting is set to "Auto"
D355
VPD
Improved compatibility with the Home Theatre Control app
G786
SWO
Change the programme order of Austria's satellite channel list
U262
SWO
"Set up your TV with Android" gets stuck in "Receiving account and Internet information" screen
J184
SWA
ALL
R7
Brightness is dark and less contrast when playing HDR content
D321
CPD
Blinking/Flashing picture when watching SDR content while TV's HDR setting is set to "Auto"
C355
VPD
TV freezes when satellite channel PMC is selected
C35A
DPR
ALL
R6
Echo in TV audio when paired Bluetooth device is ON
D532
APD
Video freeze and lip-sync off on "Amazon Prime" playback
D536
VPD
TV doesn‘t change input of AMP(TV) when Source change to TV Tuner
6179
DPR
No switch to HDMI when using the ‘ One-Touch Play ‘ feature
F786
SYS
NPO hbbTV content is not played (Netherlands)
C775
DPR
Bluetooth Mic of remote not functioning after Initial Setup
J78A
WLS
Distorted audio is output through subwoofer after RC on from standby
I532
APD
Short beep sound after changing channel (PCM->Dolby digital (AC3) on STB)
6540
APD
8 times LED blinking when starting content from PS4 PRO
FX19
SWO
Slow menu operation
617N
SYS
ALL
R5
Shutdown pop up not able to close by volume key
317N
SWO
You Tube (v2.00.18 or higher ) 4K displayed in 2K
D331
VPD
Android 7.0 Nougat upgrade
R4
DVB-T2 compatibility update for MEDIA BROADCAST GmbH (Germany)
D21A
DPR
ALL
R3
No sound from specific Ultra HD blu-ray disc
F575
APD
Satellite channel sorting improvement
C264
SWA
TV accessibility support on TV viewing screen, Amazon and Netflix
C774
SYS
ALL
R2
TV reboot when playing Netflix content
C11D
VPD
ALL
R1
Initial Service Release
R0
SYS SET
2023/07/04 02:59:20 (GMT+09:00)
ROGESDTRSE - Thu, 14 Sep 2023 20:45:46 GMT
16TV028 3 / 3
Sony Europe B.V.
Service, Quality and Environment
Service Engineering
3 / 3
SOLUTION
Update with the latest software package, following the abridged procedure below.
IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set, remove the power or do not press any other button except as instructed until the update is completed.
The firmware update process may take up to approximately 15 minutes.
For on-site service event we recommend to advise the customer to do a software update before going on-site.
NOTE: For full software procedure please check Service Manual.
1. Download the applicable file from the link mentioned in the header, unzip and copy the extracted file to the root of an empty USB stick.
2. After AC plug-in, wait for 20s then turn the unit ON via [POWER] button on remote.
IMPORTANT: It is necessary to wait 20s for successful FW writing.
3. Insert the USB stick into the USB slot located at the side of the TV set.
4. A series of different messages will appear on the TV screen - follow the on screen instructions.
5. First, the TV will copy update file from USB, then the POWER indicator will start flashing under updating process (White colour).
An Update progress screen will be shown on screen under updating.
6. After several minutes, the TV will turn off and then turn back on to complete the update.
CAUTION: During the firmware installation process, do not remove the USB device, switch off the TV set or remove the power.
7. When the firmware update is complete, a message is displayed on the TV
sony_dtvota_2016_1607215100_eua_auth
DTV0FA60A0AA0AA_00004100_16072151000364
