17TV014R1
Models
GN3UN_KL, KM Chassis
Subject: Software packages follow-up for GN3UN_KL, KM chassis [REVISION 1].
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying
specific issues.
ADDITIONAL FEATURES
Features IRIS
code
Section
code Segment Rev.
Support YouTube Kids E231 VPD ALL R1
REMEDIED ISSUES
Issues IRIS
code
Section
code Segment Rev.
WIFI connection problem. D22C WLS
Browser keep white screen after launch. F779 ALL R0
DPR
TV Reboot when change Channel to 13 on Watchmi service. C722
DVB-T2 PLP1 channels not found when scanning. C263 TUN
ALL R1
Reboot on certain DVB-T2 Multiple-PLP (Physical Layer Pipes) channels. C11D VPD
YouTube Language Issue E721 VPD
Volume Control Not Working in IPTV Apps C523 APA
SOLUTION
Update with the latest software version, by following the abridged procedure below.
NOTE: For full software procedure please check Service Manual 9-888-724-0x.
1. Download the applicable file, unzip and copy the extracted file to the root of an empty USB stick.
Date Attachment SW version
08 May 2017 GN3UN_KLKM_tvupdate_2017_8064_enf_auth.zip 8.064
2. Turn the unit ON.
3. Insert the USB memory into the USB port 1 located at the side of the unit.
4. Pull Out the AC plug and waet 10 second (considering the charge of AC adaptor).
ASC REPORTING
Repair type Condition
code
Symptom
code
Part
number (3C)
Ref.
(pre 3C)
Section
code PCB Defect
code
Repair
code Qty.
Proactive (NPF) 17TV014 17TV014 SFT 6 2
Reactive (issue not listed) 17TV014 17TV014 1 2
Reactive (issue listed) issue issue 17TV014 17TV014 issue 1 3
2 / 2 17TV014 R1
Sony Europe Limited
Service, Quality and Environment
Service Engineering
2 / 2
5. Press the key of TV and hold it while inserting the AC plug.
6. Continue to hold the key while confirming the LED status.
Amber LED blinking indicates that the SW Update is ongoing.
IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set
or remove the power.
7. After 1~2 minutes, the LED stops blinking and the TV will turn ON.
If “SONY” appears on the screen and the LED turns ON in green, the software update succeeds.
8. Pull out the USB memory from the unit.
9. Confirm the SoftWare version
10. Change UART selection in Service Mode to ‘ NoLog’.
a. Go into service mode ( [ i ] > [ 5 ] > [ vol+ ] > [ TV POWER ]
b. Press [ DOWN ] key to select “UART Selection”.
c. Press [ RIGHT ] key 4 times to change from Factory No Log.
d. Press “ENTER” to select
e. Press [ POWER ] key to go to StandBy and leave Service Mode.
11. Confirm the UART selection.
gn3un_klkm_tvupdate_2017_8064_enf_auth
DTV02B40B0AB4BA_00100100_8064
