17TV008R1
Models
KDL-43W80xC, 43W75xC
Subject: Amber/Green blinking LED after Software Update to v3.845 [REVISION 1]
SYMPTOM
Amber/Green blinking LED after Software Update to v3.845. Visible immediately after switching on the set.
SOLUTION
Exchange the main board and update the set to SW v3.533 like explained in Technical Bulletin 15TV016.
Important: DO NOT update to SW v3.845
Operational procedures
The necessary processes must be put in place to assure that repairs linked to the above symptom are performed
free of charge to the end-user.
Warranty Reporting and Reimbursement process
Reimbursement will be made for both I/W and O/W repairs with a RECEIVE_DATE from 22nd February 2017. The
end date of the guideline will be March 31th 2017.
For O/W repair done by non-3C account
Below instruction for warranty reporting has to be properly followed:
o Model = Actual (faulty) model
o Complete part number A2069649A or A2071539A on a parts line, qty=1
o Complete the RMAid of part in the 'component reference' field
o Use a dedicated local warranty code that identifies in a unique way ‘SET REPAIR under a MAINTENANCE
CAMPAIGN”. This local code should be mapped to central warranty code ‘Y’.
For O/W repair done by 3C account
Service events to which this maintenance guideline has been applied should be reported as follows:
