19TV016R10
GN5UN_SG Chassis
Subject: Software packages follow-up for GN5UN_SG chassis [REVISION 10]
SW version: 8.931
Link: sony_tvupdate_2017_8931_eff_auth.zip
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying specific issues. ADDITIONAL FEATURES Issues
IRIS code
Section code
Segment
Rev. Removal of Photo Sharing Plus service
E775
SWA
ALL
R6 Support 4K video playback for Dash app
D775
SWA
ALL
R2
REMEDIED ISSUES Issues
IRIS code
Section code
Segment
Rev. YouTube user account did not sign out after "Initialize Personal Information"
CX7G
SWA
ALL
R10 Resolves UK apps recommendations in home screen issue
C17N
SWA
ALL
R9 Improves overall TV performance
172C
SYS
ALL
R8 TV freeze
372C
SWO
ALL
R7 black screen by High Efficiency Video Coding (HEVC) decoding via TV tuner
D310
VPD
ALL
R6 Updated channel sorting (Croatia)
C286
TUN Improved User Interface
T17N
SWA TV freeze / TV doesn’t response
372C
SWO
ALL
R5 DVB subtitle missing
D17D
SWO
ALL
R4 Improves the performance of streaming apps (e.g. YouTube)
F775
SWA
ALL
R3 Improves the TV user interface
C17N Improves overall TV performance
172C
SYS Playback issue on LovesTV app.
C775
SWA
ALL
R2 Playback issue with Netflix, YouTube and premium content on Hotstar app.
C775
SWA Improves selecting apps and entering/confirming PIN code for age-restricted content.
T152
SWA Network connection error when using wired (LAN) connection.
F21F
SWO Playback issue when launching content from the Freeview Play TV guide
K775
SWA
ASC REPORTING
Repair type
Condition code
Symptom code
Part number
Section code Defect code Repair code
Part Primary Flag
Reactive
issue
Issue
19TV016
issue 1 2
1
2 / 2 19TV016
Issues
IRIS code
Section code
Segment
Rev. Netflix error “ We’re having trouble playing this title right now. Please try again or select a different title.”. (Factory Reset needed after SW update.)
F775
VPD
ALL
R1 Wrong channel sorting
D26X
TUN Incorrect time/clock with certain HBBTV apps
F171
SWO Shifted screen in Analog TV
D336 YouTube Live playback stutters/hang after 15 min playback
372C
VPD
ALL
R0 BBC Radio no play back and return to broadcast signal
F776
APD
YouTube hang in Home screen when enter via All Apps.
I775
SWA
media format compatibility in USB playback mode
D781
DPR
Netflix titles not refreshed after TV standby mode
F775
SWA
15TV016 3 / 3
Sony Europe Limited
Service, Quality and Environment
Service Engineering
3 / 3
SOLUTION
Update with the latest software package, following the abridged procedure below.
NOTE: For full software procedure please check Service Manual.
1. Download the applicable file from the link mentioned in the header, unzip and copy the extracted file to the root of an empty USB stick.
2. Turn the unit ON.
3. Insert the USB memory into the USB port located at the side of the unit.
4. Go to USB update
Press [HOME], and select ‘Settings’ > ‘Customer Support’ > ‘Software Update’ > ‘USB’
5. A series of different messages will appear on the TV set. Please follow the on screen instructions
6. During System update, the LED indicator slowly flashing amber.
7. After several minutes, the Software update complete message displays. And the TV will turn off automatically and then turn back on to complete the update. IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set or remove the power.
8. After the TV turn on, safely remove your USB device from the USB slot
sony_tvupdate_2017_8931_eff_auth
DTV02B40B09B4BD_00200100_8931
