20TV019R3
GN4TR_CHHB Chassis
Subject: Software packages follow-up for GN4TR_CHHB chassis [REVISION 3].
SW version: PKG6.7210 BBA
Link: sony_dtvota_2016_1607210100_bba_auth.zip
SW version: PKG6.7165 BBA
Link: sony_dtvota_2016_1607165100_bba_auth.zip
SW version: PKG6.7115 BBA
Link: sony_dtvota_2016_1607115100_bba_auth.zip
SYMPTOM
The latest software packages have been released, both enriching the set with additional features and remedying specific issues. NEW FEATURES – Pro functions Issues
IRIS code
Section code
Segment
Rev. Update Pro Settings
117N
SWA
ALL
R1 Support Multi Display settings
C17N Support DICOM format for Medical images
D17N Support Pro: idiom M Support VP8 encode and decode Support DLNA DTCP-IP Support multiple <video> tag One step setting
117N
SWA
ALL
R0 Support Remote Firmware Update function New Pro settings menu to change to Normal mode New Pro settings menu to install apk New option to launch custom home android application when home key is pushed New option to launch android application as initial input source New option to launch android application as initial input source [WebAppRuntime] Support playbackRate of <video> tag
ASC REPORTING
Repair type
Condition code
Symptom code
Part number (3C)
Ref.
(pre 3C)
Section code Defect code Repair code
Part Primary
Flag
Reactive
issue
Issue
20TV019
20TV019
issue 1 2
1
2 / 3
Resolved Items - Pro functions Issues
IRIS code
Section code
Segment
Rev.
Improves some minor issues
C18C
SWA
ALL
R3
User can change input to external input by HDMI direct key / REST API / RS232C even if the external input is set as "Not use".
6152
SWA
ALL
R0
Start-up services BRAVIA Meeting Free Crestron Connected Multi Display Settings Remote Firmware Update Service Touch Assistant Touch Keyboard Whiteboard Rev. v1.5.1 v1.0.8 v1.0.0 v2.1.0 v1.0.0 v1.0.0 v1.0.0 R1 v1.2.0 v1.0.6 v1.0.0 v2.1.0 v1.0.0 v1.0.0 v1.0.0 R0 Apps “Limited” setting confirmed list NewTV Amazon Prime Video Netflix Internet Browser Hulu U-NEXT for TV AbemaTV Rev. v4.5.0.2050 v4.13.3-googleplay-armv7a v6.2.5 build 2789 v4.13.0.180.DIA5.104 3.0.29 v4.2.0 v3.1.0 R1
REMEDIED ISSUES
Issues
IRIS code
Section code
Segment
From pkg.
Bravia Sync (CEC) issue
F786
SWO
ALL
6.7165
TV can not link with SWF-BR100
G786
SWA
TV turns on from standby when performing BlueTooth pairing
D11L
WLS
Info banner appears randomly while watching HDMI
2286
IDS
Picture OFF does not work via RS232C
C17N
SWA
Unstable Internet connection (WiFi and WLAN)
221F
SYS
ALL
6.6545
TV freeze
372C
SWA
WiFi connectivity issue with some routers
C21F
SWO
ALL
6.6520
correct model after MB exchange and SW update to 6.5830 missing
V17N
SWO
ALL
6.6510
“Ethernet / Wi-Fi is not connected” message pops up.
222C
No sound from ARC connected sound system after update to 6.5830
G786
APD
Cannot play some multichannel audio formats (DTS)
D575
Android 8.0 Oreo upgrade
ALL
6.5830
Picture noise in Netflix Dolby Vision content (dark solarisation)
C341
VPD
HDR logo not displayed when playing YouTube HDR content
C13X
SWO
DTV 1080i flashing
D355
VPD
Improvement of Hybrid Log Gamma picture brightness for Vivid mode
D13X
CPD
ALL
6.5631
Improvement of Lip Sync
G536
DPR
Improved compatibility with the Home Theatre Control app
G786
SWO
ALL
6.5629
Improvement of Hybrid Log Gamma picture brightness for Vivid mode
D322
VPD
Brightness is dark and less contrast when playing HDR content
D321
CPD
ALL
6.5603
"Set up your TV with Android" gets stuck in "Receiving account and Internet information" screen
J184
SWA
Updated initial Service Release
6.5169
Initial Service Release
6.5164
20TV019 R2 3 / 3
SOLUTION
Update with the latest software package, following the abridged procedure below.
IMPORTANT: During the firmware installation process, do not remove the USB device, switch off the TV set, remove the power or do not press any other button except as instructed until the update is completed.
The firmware update process may take up to approximately 15 minutes.
For on-site service event we recommend to advise the customer to do a software update before going on-site.
NOTE: For full software procedure please check Service Manual 9-888-759-xx .
1. Download the applicable file from the link mentioned in the header, unzip and copy the extracted file to the root of an empty USB stick.
2. After AC plug-in, wait for 20s then turn the unit ON via [POWER] button on remote.
IMPORTANT: It is necessary to wait 20s for successful FW writing.
3. Insert the USB stick into the USB slot located at the side of the TV set.
4. A series of different messages will appear on the TV screen - follow the on screen instructions.
5. First, the TV will copy update file from USB, then the POWER indicator will start flashing under updating process (White colour).
An Update progress screen will be shown on screen under updating.
6. After several minutes, the TV will turn off and then turn back on to complete the update.
CAUTION: During the firmware installation process, do not remove the USB device, switch off the TV set or remove the power.
7. When the firmware update is complete, a message is displayed on the TV. It is now safe to remove your USB device from the USB slot.
sony_dtvota_2016_1607115100_bba_auth
DTV0FA60A0AA0AA_00004D00_16071151000355
sony_dtvota_2016_1607165100_bba_auth
DTV0FA60A0AA0AA_00004D00_16071651000360
PKG6.7210 BBA - sony_dtvota_2016_1607210100_bba_auth
DTV0FA60A0AA0AA_00004D00_16072101000363
