Cannot access to Netflix app
1. Symptom
When selecting Netflix app, customer cannot access to Netflix. Smart Hub and other apps work fine.
Cannot access to Netflix app
5. How to repair
3. Related Model
- 2012 All TV available with Smart Hub
4. How to check missed DRM Key
2. Defect Reason
DRM key that Samsung TV need to communicate with Netflix server is missed.
DRM Key could not be input by manually or firmware firmware.
Please replace with new mainboard.
1. Check Netflix ESN is missed on Smart Hub
