Fast Track Troubleshooting Manual Rev – 8/31/11
History of Pairing with QWERTY Remote and 3D Glasses
Symptom: Customers are asking for replacement QWERTY remote or Bluetooth 3D glasses, even if they don’t have defects Solution: To prevent, call agent can check the history that customer already paired QWERTY remote and 3D glasses. Go to menu, support and select ''''Contact Samsung'''‘ (flagged for history). Even customers reset TV, history still remains
