E29974703
Event ID
E29974703 Type
Service Bulletin Level
4 Safety Issue
No AutoFlag
No Last Update
1/15/2010 7:45:53 PM
Subject
Unable to Power On or Off the set
Symptoms / Customer Description
The symptom may occur while the TV is ON or in Standby.
1) If the problem occurs while the TV is in Standby:
The TV will not turn on via the remote or power button located on the set however after AC reset (i.e. unplug the TV for at least 30 seconds from the AC source) the TV returns to normal operation.
2) If the problem occurs while the TV is in use:
You may lose the ability to power off the TV or switch the video inputs however channel changing, adjusting volume, or accessing the menu may still be possible. After AC reset (i.e. unplug the TV for at least 30 seconds from the AC source) the TV returns to normal operation.
[Primary Symptom Code: 118X ]
Solution
NOTE: The upgrade for the Sony Bravia models will be performed by the end user (consumer) only. Should an authorized servicer perform the upgrade, there will be no reimbursement paid.
NOTE: If you are a dealer using the BV100SU please see attached Bravia_Update_BV100SU.pdf. ALL others shall use Bravia_Web_Bulletin.pdf.
Serial Numbers:
NOTE: Not all units within this range are affected. Please see attached exceptions list or have the customer visit
http://www.updatemytv.com to verify if their unit needs an update.
The warranty for this symptom has been extended to June 30, 2009
26XBR1:
7000001___to___7013200
8000001___to___8007573
8500001___to___8501034
32XBR1:
7000001___to___7022400
8000001___to___8007500
8500001___to___8501201
40XBR1:
7000001___to___7022500
8000001___to___8016145
8500001___to___8502475
Sony has designed the BRAVIA Televisions to be CUSTOMER Software Upgradeable and therefore Sony will not pay a service claim on any issue resolved by a software upgrade. If a customer requests an update please refer them to the following website:
http://www.updatemytv.com. If the unit requires the update, you may enter the customer's information in the website and a USB device will be sent to their address.
If a customer does not have access to the web please have them call the Sony Call Center Support line: 1-866-210-6333
If a customer reports either symptom above request that they unplug the set from the AC wall outlet for at least 30 seconds and then plug the set back in. This will reset the TV and it should work fine for several months. If resetting the TV does not resolve the issue the customer has a different problem and a service call by a technician may be required.
Supporting Documents
File Description
USB_ROOT.zip SOFTWARE DOWNLOAD BV300UU
Bravia_Web_Bulletin.pdf Service_Bulletin
Bravia_Update_BV100SU.pdf Service_Bulletin_for_BV100SU
Model Details
Model Serial Start Serial End Factory Mfg Date Family Name Family Type Category
KDLV26XBR1 7000001 7013200 INY 6/1/2005 MIX5 40 TV and Display (TVP)
KDLV26XBR1 8000001 8007573 INY 6/1/2005 MIX5 40 TV and Display (TVP)
KDLV26XBR1 8500001 8501034 INY 6/1/2005 MIX5 40 TV and Display (TVP)
KDLV32XBR1 7000001 7022400 INY 6/1/2005 MIX5 40 TV and Display (TVP)
KDLV32XBR1 8000001 8007500 INY 6/1/2005 MIX5 40 TV and Display (TVP)
KDLV32XBR1 8500001 8501201 INY 6/1/2005 MIX5 40 TV and Display (TVP)
KDLV40XBR1 7000001 7022500 INY 6/1/2005 MIX5 40 TV and Display (TVP)
KDLV40XBR1 8000001 8016145 INY 6/1/2005 MIX5 40 TV and Display (TVP)
KDLV40XBR1 8500001 8502475 INY 6/1/2005 MIX5 40 TV and Display (TVP)
