E34721197
Event ID
E34721197 Type
Service Bulletin Level
4 Safety Issue
No AutoFlag
No Last Update
11/15/2007 12:40:09 PM
Subject
No audio or video via HDMI
Symptoms / Customer Description
No audio or video on the TV when used with one of the above sources and connected via HDMI.
[Primary Symptom Code: 118X ]
Solution
Some 2007 models of TV support xvYCC which is a new color space available for some new
television models. When HDMI devices first communicate, an EDID file (Extended display
identification data) is passed from the display to the source device. The source device shall
support variations within the file structure however it was noted that the above source devices
(see attached) have a conflict. The issue must be resolved within the source device.
DO NOT change parts on the TV as it will have no effect.
Supporting Documents
File Description
HDMI.pdf Complete Service Bulletin
Model Details
Model Serial Start Serial End Factory Mfg Date Family Name Family Type Category
KDL40W3000 ALL ALL STE 7/1/2007 FIX2 40 TV and Display (TVP)
KDL40XBR4 ALL ALL STE 7/1/2007 FIX2 40 TV and Display (TVP)
KDL40XBR5 ALL ALL STE 7/1/2007 FIX2 40 TV and Display (TVP)
KDL46W3000 ALL ALL STE 7/1/2007 FIX2 40 TV and Display (TVP)
KDL46XBR4 ALL ALL STE 7/1/2007 FIX2 40 TV and Display (TVP)
KDL46XBR5 ALL ALL STE 7/1/2007 FIX2 40 TV and Display (TVP)
KDL52W3000 ALL ALL STE 7/1/2007 FIX2 40 TV and Display (TVP)
KDL52XBR4 ALL ALL STE 7/1/2007 FIX2 40 TV and Display (TVP)
KDL52XBR5 ALL ALL STE 7/1/2007 FIX2 40 TV and Display (TVP)
KDL70XBR3 ALL ALL INY 4/1/2007 FIXP 40 TV and Display (TVP)
KDL70XBR5 ALL ALL STE FIX2 40 TV and Display (TVP)
KDS50A3000 ALL ALL STE 8/1/2007 SP4 40 TV and Display (TVP)
KDS55A3000 ALL ALL STE 8/1/2007 SP4 40 TV and Display (TVP)
KDS60A3000 ALL ALL STE 8/1/2007 SP4 40 TV and Display (TVP)
