06/01/2015
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SUBJECT: A Sound Bar or A/V receiver connected to the TV does not play audio when the TV is playing video from a streaming application.
- Symptoms:
o The TV speaker has sound.
o The Sound Bar or A/V receiver has sound when the TV is set to a different source including HDMI, but fails to play sound when the TV is playing video from a streaming application such as Netflix.
o The streaming application is outputting Dolby Digital sound. If the Sound Bar or A/V receiver doesn’t support Dolby Digital or DTS, the Sound Bar or receiver will not play the audio.
- REPAIR GUIDE:
1) Do Not Change any parts.
2) Change the Audio Format in the TV’s menu to PCM while playing video from the video streaming application.
- Play the video from the video streaming application.
- Go to Menu > Sound > Additional Settings and change the Audio Format to PCM. See the illustrations below and on the next page.
