AX800; AX850; AX900
CX600; CX650, CX800
CX850
Symptom: No audio or video when connected to cable/satellite box or distribution line via HDMI.
Cause: HDMI/HDCP version conflict.
Remedy: Above listed 4K models have following default settings:
• AUTO for HDCP version (can be changed manually to 1.4 or 2.2)
• Mode2 for HDMI version (can be changed manually to Mode1)
(Mode1 means HDMI 2.0. Mode2 means HDMI 1.4)
The HDMI/HDCP version conflict may happen when the device is not recognized by Auto detection. In
this case the manual selection is needed as follows:
1. Select INPUT to HDMI
2. From Menu select Setup and navigate to” HDCP setting” (Fig.1)
3. Change setting from AUTO to 1.4 or 2.2. Check the result after each change (Fig.2 and Fig.3)
4. If no success – go back to Setup and navigate to “HDMI auto setting”(Fig.4)
5. Change setting from Mode2 to Mode1 (Fig.5 and Fig.6)
6. Try both HDCP versions in Mode1 as in step 2 and step 3 above.
7. In case of missing audio – try HDMI input adjustment in Sound menu: HDMI in (Digital or Analog)