05/30/2014
[X14H]
UN32H5500AFXZA, UN40H5500AFXZA, UN48H5500AFXZA, UN50H5500AFXZA, UN48H6300AFXZA, UN50H6300AFXZA, UN55H6300AFXZA, UN60H6300AFXZA, UN65H6300AFXZA, UN75H6300AFXZA, UN32H6350AFXZA, UN40H6350AFXZA, UN48H6350AFXZA, UN50H6350AFXZA, UN55H6350AFXZA, UN60H6350AFXZA, UN65H6350AFXZA, UN75H6350AFXZA, UN40H6400AFXZA, UN48H6400AFXZA, UN50H6400AFXZA, UN55H6400AFXZA, UN60H6400AFXZA, UN65H6400AFXZA, UN55H7100CFXZA, UN60H7100CFXZA, UN65H7100CFXZA, UN75H7100CFXZA, UN46H7150AFXZA, UN55H7150AFXZA, UN60H7150AFXZA, UN65H7150AFXZA, UN75H7150AFXZA
[NT14M]
UN24H4500AFXZA, UN28H4500AFXZA, UN32H5201AFXZA, UN32H5203AFXZA, UN39H5204AFXZA, UN40H5201AFXZA, UN40H5203AFXZA, UN40H6203AFXZA, UN46H5203AFXZA, UN46H6201AFXZA, UN46H6203AFXZA, UN50H5203AFXZA, UN50H6201AFXZA, UN50H6203AFXZA, UN55H6203AFXZA, UN58H5202AFXZA, UN60H6203AFXZA, UN65H6203AFXZA, UN65H6203BFXZA
[NT14U]
UN40HU6900FXZA, UN40HU6950FXZA, UN40HU7000FXZA, UN50HU6900FXZA, UN50HU6950FXZA, UN50HU7000FXZA, UN55HU6830FXZA, UN55HU6840FXZA, UN55HU6900FXZA, UN55HU6950FXZA, UN55HU7000FXZA, UN55HU7200FXZA, UN55HU7250FXZA, UN65HU7200FXZA, UN65HU7250FXZA
[Golf]
UN48H8000AFXZA, UN50HU8500FXZA, UN50HU8550FXZA, UN55H8000AFXZA, UN55HU8500FXZA, UN55HU8550FXZA, UN55HU8700FXZA, UN55HU9000FXZA, UN60HU8500FXZA, UN60HU8550FXZA, UN65H8000AFXZA, UN65HU8500FXZA, UN65HU8550FXZA, UN65HU8700FXZA, UN65HU9000FXZA, UN75HU8500FXZA, UN75HU8550FXZA, UN78HU9000FXZA, UN85HU8550FXZA
SUBJECT:
The TV Gets Stuck in Step 7 During the Initial Setup.
SYMPTOM: During initial setup (Plug & Play), the TV may get stuck on Step 7. This occurs when the customer interrupts the initial setup process.
REPAIR: Please follow the steps below to fix the issue.
1) For a wired LAN connection:
A. Disconnect the Ethernet cable from the TV.
