This document provide two levels of support; customer advice provides information that meant to be shared with the customer explaining possible operation issues that may be creating problems. Service assistance provides solutions for the technician servicing the product in the home. Also included are applicable primary and secondary parts recommendations. The primary part listed is expected to be the solution in 80% of the repairs with that symptom. The idea of the document is to provide the technicians with repair advice that can be used to improve the first time fix ratio as well as reduce “shotgun” troubleshooting.
Model #
HL32D2A
Screen Size
32"
Modified Date
10/25/2012
Major Symptom
Sub Symptom
Common Customer Errors or Customer Tests
Service Scenario
Primary Part Description
Primary Part #
Secondary Part Description
Secondary Part #
No Power
Will Not turn on
Verify the unit is plugged into a known working outlet Press the Power button on the side of the unit to verify it is not a remote control issue. When the TV is off there should be a stand by LED on the front panel that is lit.
1. Check all the electrical connections from the Power Supply PCB to the Main PCB 1. Verify the unswitched voltage is present at the Power Supply PCB. 2. Assuming the standby supply is working press the power button and verify the Power On/Off Command is being sent to the Main PCB
Main PCB
