05/02/2019
QN55LS03RAFXZA, QN65LS03RAFXZA, QN55Q60RAFXZA, QN65Q60RAFXZA, QN75Q60RAFXZA, QN82Q60RAFXZA, QN55Q65RAFXZA, QN55Q6DRAFXZA, QN65Q6DRAFXZA, QN75Q6DRAFXZA, QN82Q6DRAFXZA, QN55Q70RAFXZA, QN65Q70RAFXZA, QN75Q70RAFXZA, QN82Q70RAFXZA, QN85Q70RAFXZA, QN55Q7DRAFXZA, QN65Q7DRAFXZA, QN75Q7DRAFXZA, QN82Q7DRAFXZA, QN85Q7DRAFXZA, QN55Q80RAFXZA, QN65Q80RAFXZA, QN75Q80RAFXZA, QN55Q900RBFXZA, QN65Q900RBFXZA, QN75Q900RBFXZA, QN82Q900RBFXZA,
QN98Q900RBFXZA, UN55RU8000FXZA, UN55RU800DFXZA, UN65RU8000FXZA, UN65RU800DFXZA, UN75RU8000FXZA, UN75RU800DFXZA, UN82RU8000FXZA, UN82RU800DFXZA, QN82Q90RAFXZA, QN75Q90RAFXZA, QN65Q90RAFXZA
ISSUE: VRR / FreeSync is not working when the Source is a PC.
GUIDE:
VRR / FreeSync is ON only when "Game Mode" is ON.
Game Mode is automatically turned "ON" when the source is an Xbox. But, if the customer is playing a game on a PC, Game Mode is not turned on automatically and the customer has to turn on "Game Mode" manually.
Follow the steps below to turn Game Mode on manually.
Quick Settings → Game Mode On
※ VRR / FreeSync in Game Mode is only supported in 2019 RU8000 and Q Series Smart TVs 50"
and larger. TV’s smaller than 50” do not support VRR / FreeSync.
